Erika Cress Montalbo, Mba Email & Phone Number

Central Luzon, Philippines

Handling events and reservations for any type of celebration Catering to a buffet service supported with proper costing and allocationEnsuring proper stock management is complied- updating PAR levels to avoid out of stock and over stocking of itemsSupervise standard operating procedures are followed at all timesManaging reservations from online, phone call, and walk-insProvide quotations for big group packages, settling down-payments and discussion of terms and agreementsCustomer engagement after every package to know how well the customer service was deliveredHandling customer complaints with LAST methodFinancial analysis of sales, budget and comparative Profit and losses management integrated with variance reportTo pass monthly store performance measures ensuring Total Quality Experience is metOrientation and training of new team members on personalized excellent quality serviceManaging regularization and promotion of team members through Performance Appraisal programConducting shift huddles to set the work productivity, target goals for the day and inspire the team to do betterSecuring facilities maintenance report for over-all store environment and equipment maintenanceCreating a fun environment for the guests to stay and gain customer retentionSales management focused on customer centric marketing strategies

Master’S Degree, Tourism And Hospitality Management, 1.62

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: College of Arts and Sciences-Caloocan Student CouncilGraduated with Latin Honors of Magna cum Laude Bachelor.

High School