• Designed intricate docs, sheets and visuals leveraging Google, LucidCharts, and Canva that are meant to enhance organizational and app functionalities.• Collaborated closely with the organization’s CTO to systematically collect, evaluate, and address needs, gaps, and data for their stakeholders, ensuring strategic alignment.• Worked collaboratively with the entire team to formulate comprehensive Agile policies, processes, and procedures, optimizing the utilization of Google and Asana project management software.• Worked closely with the Chief of Staff Officer (CoS), Director of Operations, and Higher Ground (HG) staff to elevate the impact of weekly professional development days.• Provided supervision and close collaboration with two BeMaptTM Coaches, fostering a productive and supportive work environment.• Teamed up with the Chief Technology Officer (CTO) and a BeMaptTM Coach to develop and test a user-friendly app onboarding process, engaging both organization stakeholders and local high school participants.

• Actively identified, appointed, onboarded, and cultivated relationships with over 20 strategic partnerships within Tucson, aligning them with the mission, vision, and values of both Higher Ground and the assigned middle school.• Collaborated closely with diverse stakeholders, including school administrators, teachers, district officials, and partners, to conduct comprehensive needs assessments, establish goals, analyze data, identify gaps and barriers, and develop a robust community resource utilization plan.• Demonstrated adeptness in simultaneously managing and directing multiple projects in collaboration with stakeholders, ensuring seamless execution and delivery.• Provided valuable feedback and contributed innovative ideas to drive the achievement of the organization's objectives and strategies.• Spearheaded the development of comprehensive budget plans to effectively allocate and manage the site's funds• Proactively adapted to dynamic environmental changes on an ongoing basis to effectively steer mission-driven developments and maintain organizational agility.• Proficiently utilized Google Suite, Asana, mobile devices, and laptops as integral tools in daily operations, optimizing efficiency and productivity.• Effectively managed, engaged, and supported a team comprising of two direct service support staff, two interns, and multiple on-site volunteers.

• Identified areas for improvement in Arizona Licensing compliance, Child and Adult Food Program, and Quality First standards.• Created and executed action plans to implement monthly and annual improvements, utilizing center self-review methods.• Managed full-cycle recruitment processes, including candidate sourcing, interviewing, hiring, completion of HR paperwork, and staff terminations.• Strengthened staff communication, addressed professional development needs, and facilitated team-building activities.• Mentored and conducted annual performance reviews for staff members.• Maintained ongoing communication with parents, maintenance personnel, Arizona Licensing representatives, and Quality First personnel.• Updated and created various documents such as licensing checklists, schedules, training checklists, master enrollment lists, waitlists, maintenance monitoring reports, and yearly school calendars.• Demonstrated effective communication with the Executive Director of Youth Programs, Program Coordinator, and Head Cook.• Possessed Child Care qualifications, including Fingerprint Clearance Card Level 1, TB Testing, and AZ Registry Level B2.• Managed a COVID-era center with 11 teachers and 2 supervisors. Implemented safety protocols, updated parents and staff through newsletters, maintained Google Business accounts for community communication, and handled front desk duties, paperwork, and maintenance oversight.

• Orchestrated and delivered a highly effective college access program for first-generation, immigrant, and refugee students in grades 9th through 12th at a designated high school located within a predominantly low-income community.• Achieved exceptional results by recruiting and retaining an annual cohort of nearly 70 high school students, providing them with a secure and inclusive environment that promoted a strong sense of community and offering individualized case management for their personal, professional, and academic development.• Spearheaded and facilitated the meticulous planning of team initiatives, including family information workshops, internship programs, college tours, ACT preparation sessions, and program completion ceremonies.• Nurtured and maintained robust relationships with school staff and administration, college interns, guest speakers, college admission representatives, local organizations, and family members through effective communication channels, such as regular newsletters and well-organized in-person check-ins.• Demonstrated exceptional organizational skills by efficiently managing administrative tasks, including the creation of a comprehensive Program Coordinator Handbook, establishment of a scholarship bank, compilation of community resource sheets, design of compelling flyers and engaging social media posts, and proficient management of program data using Google Sheets.

• Assisted three research studies part-time while going to school full-time - demonstrating strong organizational skills and attention to time management.• Successfully scheduled and recruited a diverse pool of over 100 participants across multiple research studies, ensuring the representation of varied demographics.• Collected objective and comprehensive data for analysis by administering in-depth 2-3 hour phone surveys for a longitudinal study on Head Starts, and conducting non-invasive 30-minute experiments in-person for a linguistics study involving elementary-age children and Spanish speaking adults.• Presented the concept of developing a digital version of a 15-page survey that had been utilized for over three decades, highlighting the potential benefits of enhanced efficiency and data collection.• Maintained regular and effective communication with research leads and teams, delivering detailed reports and updates on a biweekly/monthly basis to ensure adherence to project timelines and milestones.