Erika Douros Email & Phone Number

Charlotte, North Carolina, United States

-Presented and executed over 5 new effective improvement plans within 3 months.-Identified operational and performance issues and worked with managers to resolve concerns.-Helped drive sales and improve the customer experience with enthusiasm and expertise, while enabling other ream members to understand how their actions affect inventory management.-Completed inventory receiving, counting, returning, and running tasks, in compliance with Retail Inventory processes.

Austin, Texas Metropolitan Area

-Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.-Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.-Leveraged upselling opportunities on clothing, shoes and accessories to maximize brand sales.-Managed entire shopping experience for client, putting together outfits and providing personalized style tips.-Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Austin, Texas, United States

Austin, Texas Metropolitan Area

-Built customer loyalty by engaging with and identifying product needs of customers.-Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.-Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.-Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.-Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Moyock, North Carolina

-Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.-Handled all aspects of business, including accounting and purchasing.-Created and implemented store displays, promoting sales and growth.-Networked to build client base and promote products to new and existing clients.

Sligo, Nc

-Built and maintained effective relationships with peers and upper management.-Increased store sales by 8% within 8-month period by upselling merchandise.-Trained 10 new employees quarterly.-Oversaw all daily operations of 3 store locations.-Organized appealing and engaging displays to capture customer interest and drive revenue growth.-Processed shipments and maintained organized stock shelves.-Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities.

Oleander

-Managed closing duties, including restocking items and reconciling cash drawer.-Operated POS terminals to input orders, split bills and calculate totals.-Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.-Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.-Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Chesapeake, Va

-Exceeded monthly targeted sales goals by 4%.-Established and maintained proper high traffic displays, resulting in increased sales.-Took part in trainings and workshops, learning about upcoming product launches and new merchandise.-Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Monkey Junction, Nc

- Director of first impressions by ensuring guests are greeted in a polite and friendly manner. - Properly seats guests following the assigned rotation of sections to ensure guest and server satisfaction.- Answer phone calls and handle guest inquiries; take reservations as per restaurant policy and procedures. - Cash handling and end of day revenue reconciliation and applicable paperwork.

Moyock, Nc

- Greeting clients at the front desk and/or on the phone in a warm, friendly manner with proper phone and office etiquette.- Schedule appointments based on client needs and avaliablity of tax professionals. - Match clients to tax professional that is best available to fulfill the client needs by using tools and systems provided such as Client Matching, Client Check-in, Appointment Manager, and Prior Client Calling Program (PCCP).- Answering, screening, and forwarding incoming phone calls.- Receive, sort and file client information folders.- Assure client focus, confidentiality, and privacy before, during, and after service.- Handle client exits by verifying current and future needs have been met.- Understand and follow all office procedures and systems, including opening, closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block products.

Bachelor Of Business Administration - Bba, General Sales, Merchandising And Related Marketing Operations

Bachelor’S Degree, Business Administration And Management, General

Associate Of Arts (A.A.), Art/Art Studies, General

High School, 3.8