Erika D'Souza Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

As a SME/TC, I aid with the delivery and facilitation of the IAG onboarding process. I assess the learning styles and behaviours of each individual to deliver effective training solutions. I also provide training support, including upskilling, coaching, facilitation of role play activity, technical troubleshooting and assistance in order to set the newly recruited employees up for success.

Perth, Western Australia, Australia

As a support consultant for the NRMA Branch, I provide sales and service to our customers who wish to speak with somebody face to face. I resolve queries surrounding general insurance including, sales and information, servicing of current policies and aiding in lodgement and updates of claims.

Perth, Western Australia, Australia

In this role as a member of the letter review team, I review and edit letters written by our internal dispute resolution team members and team leaders. Upon review, I then send these letters to the relevant parties.

Australia

As an unallocated complaints handler, I am tasked with resolving the disputes of our customer base nationwide. This entails investigation, resolution and if required, further escalation of the customer dispute to achieve satisfaction. This role requires: extensive knowledge of the insurance product disclosure statement and premium, excess and discount guide; resilience in objection handling and disputes; professional decorum and proficiency in letter writing for regulatory bodies, such as AFCA.

Perth, Western Australia, Australia

In this role, I am the first point of contact for new and existing customers and I am focused on converting enquiries into sales and retention outcomes. I am high performing across all metrics, and use my empathy and interpersonal skills to provide an excellent customer experience every time.

Western Australia, Australia

In conjunction with the responsibilities in the role of console operator, I am responsible for the following; • Management duties when required.• Tailored product ordering, inventory management and waste management.• Execution of planogram changes, store layout re-fits and promotional changes.• Roster edits via the Kronos system.

Western Australia, Australia

In this role I have been shown to demonstrate;• Consistent achievement of KPIs.• Excellent customer service skills via customer NPS surveys.• Responsible sale of dangerous goods (fuel and cigarettes).• Enforcement of operational health and safety and food safety standards.

Perth, Australia

As Store Manager for Platypus Shoes, I am directly responsible for the success and smooth flow of my store. This means that I am accountable for; - Achieving set targets, budgets and KPI goals - Setting rosters according to a set wage percentage to maximise profit - Inventory and stock management - including stocktake and consolidation and receipt of stock. - Training and development of all team - Succession planning of full time team members - Ensuring product knowledge is at a high standard for all team members - Motivation of team through incentives and innovative interactivity - Establishing a precedent of supreme customer service - Fostering a culture of positive attitudes and high morale - Ensuring that all banking and financials are at 100% accuracy - General cash handling and follow up on any and every discrepancy.

Melbourne, Australia

As Assistant Manager for Platypus Shoes I was tasked with; - aiding the store manager in achieving KPIs and monetary targets - successfully running the store on days without help from other management - inventory management, including stocktake events and consolidation of stock - stock receipting and escalations - Visual Merchandising for big sale events and full store changes - effective rostering to maximise profit margins - creating a culture of success and ambition - correct and respectful handling of customer escalations - leading by example with exceptional customer service - directly reporting to Store Manager, Area Manager and also State Manager

Apple Store, Garden City Perth

- Liase closely with Leaders to deliver effective schedules and rosters for the Red Zone team - Work with Kronos software to generate and 'run' rosters and make appropriate edits to support business needs - Understand the inner workings of the business and put people in sales zones that will prove effective for the overall business - Coordinate rosters to support the Apple Watch preview and launch - the first launch of its kind. - Work with hourly budgets for the week - Excel with time management skills and priority setting

Garden City

- Support the team, as well as any new-comers to the Apple Store- Deliver Fearless Feedback, and encourage a culture of delivering feedback- Remain a constant source of information and support to all team members

Garden City

As a specialist, my role requires me to be able to; - Enrich lives through unparalleled retail assistance. - Uncover the needs of each customer, to deliver a tailored solution. - Aid the customers in a personal setup of their new Apple device. - Process phone contracts and sim card replacements for Telstra, Optus and Vodafone.In conjunction to this, I assist in; - Serving as an Leader of the On-Point initiative, a way of easing the customer journey in-store. - End-of-Day Cash handling; - cashing up, till counts, banking preparation, reconciliation of tills. - Inventory counting, to ensure stock is always at correct levels. - Assisting with reception and unloading of new stock.

Armadale

As Assistant Manager, some of the responsibilities I undertook were; - Opening & Closing the store. - Assisting and performing any and all financial/monetary functions. - Supervise all staff members. - Handle any and all customer service issues - Perform returns/exchanges & process shipments and consolidations. - Meet and exceed sales goals. - Visual Merchandising; replacement of window decals, mannequin fashion, changing of fashion walls according to a planogram. - General store upkeep (vacuuming, mopping, dusting)

Cockburn

While in the role of Sales Assistant, I was required to; - Operate POS, and process sales transactions - Help with merchandising within the store. - Maintain the tidiness and cleanliness of the store. - Provide exceptional customer service and build rapport with customers.

Bachelor Of Psychology, Health Services/Allied Health/Health Sciences, General

Education record

Activities and Societies: Student Leadership Team, Debate Team, Interschool Sports (Soccer & Swimming teams)