Erika Duarte Email & Phone Number

Sacramento, California, United States

▪️Point person for all project communications▪️Provides professional customer interface and client relations throughout project▪️Directs, coordinates and manages task assignments and completion for entire dealer team▪️Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals▪️Provides single point of contact for, and coordinates with, client and all third party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client’s facility and IT groups, movers, etc.)▪️Has the ability to analyze, plan, schedule and implement project installation▪️Has a strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation and contract furniture administration▪️Has a working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues

San Francisco, California

As Project Manager, I was responsible for sales and service through excelled project management for all Pottery Barn brands. My objective was to impact the business through partnerships and by building cross functional relationships to deliver positive results.Core responsibilities included:▪️Real estate/construction coordination▪️Vendor management▪️Budgets, invoicing and monthly accruals▪️User Acceptance Testing (POS & Mobile App)▪️Event coordination▪️Training & development ▪️Client retention

Brisbane, California

Facilitated the execution of various projects of all scales and routine processes at bebe headquarters. Developed new tools to increase field and e-commerce operational productivity and proficiency while setting a new standard. -Identified areas of improvement in training to optimize sales and Client service-Managed Corporate wide communication and training materials-Managed consistency and understanding of field policies and procedures, success factors and best practices-Improved technology by identifying business requirements in an agile environment-Project lead for Locate roll-out (System for remote ordering and fulfillment of merchandise)-Project Manager for development, user experience testing and training for all current and future Point Of Sale (POS) system releases and store reporting-Managed field research programs and vendor partnerships-Partnered with the real estate and construction team on the operational processes for new stores, remodels and closures

Brisbane, Ca

As Project/Product Manager, I was responsible for the day to day operations of the development, testing and user experience training for all current and future POS system releases and store reporting. I led and collaborated with cross-functional business partners including Executives throughout the organization to:-Identify and cost justify technology or process improvements for store systems and reporting to optimize sales and client service and streamline operational processes and procedures.-Develop processes and implement plans that support store systems, specifically Point of Sale systems while balancing profitability, customer/associate satisfaction and/or productivity.-Communicate regularly with field personnel to drive a greater understanding of store needs, facilitate ideas, change processes and influence results.-Create all field training, including training collateral and communication.-Experience with corporate event planning

Bachelor Of Science (Bs), Business Administration

Activities and Societies: Sigma Beta Delta International Businesses Honor SocietyEmphasis in International Business

International Business

Study abroad consisting of travel between 7 countries focusing on international business and its impact on globalization

Bachelor Of Arts (Ba), Political Science

Secondary Major

Pmp Certification (In Progress), Project Management

Project Management Professional