- Generate and utilize MicroStrategy data analytics to determine business growth, mobility platforms and areas of focus. - Work closely with executive and senior leadership to understand the sales and forecasting needs of the business to customize a solution and ensure project deliverables are met.- Assist with conducting testing and research on hardware and software.

- Spearheading the development and distribution of a revenue generating application to attract new ridership. - Led the planning, coordinating and facilitation of several workshops that drive revenue, improve processes and customer experience, between IT and the business. - Work closely with executive leadership to develop strong business plans for current and future strategic initiatives, goals, projects and programs, and ensure they align to the Information Technology (IT) and Amtrak Corporate strategies. - Monitor 15 operational critical KPI progress by conducting Strategic Review Meetings (SRMs) and working with the CIO to report the status of IT initiatives on Amtrak’s Balanced Scorecard.

- Supervised a team of eight compliance case managers to guarantee timely implementation of legal settlements and Hearing Officer Determinations for students with disabilities.- Authored and disseminated materials to leadership and team members to ensure that DCPS information is easily understood and factually correct.- Analyzed data and monitor progress of various initiatives, to help anticipate, identify, and resolve complex issues.- Coordinated with internal departments and stakeholders to strategically develop communication and compliance systems that effectively address student, family, school, and community concerns.

- Conducted due process complaint investigations that consisted of written and oral communication with the complaint school staff and documenting retrieval and analysis of any prior educational issues. - Facilitated resolution meetings and negotiated appropriate resolutions for schools, families, and community members.- Monitored compliance with federal regulations and proper implementation of individualized education plans.

- Served as the coordinator for “Rock the Vote” field reporters as well as the “Battle of the Vote” HBCU campaign, which included coordinating distribution of promotional materials and organizing voting drives at selected Historically Black Colleges and Universities (HBCU). - Provided project support to clients by recording meeting minutes and action items, and assisting with strategic planning initiatives by participating in collaborative brainstorming sessions. - Uploaded video content, blogged daily about political events, and drafted news releases related to relevant Rock the Vote topics and events.