Welcoming guests, listening to their requests and helping them to realize a holiday to remember: these are part of the job I love to do.I wish I could make use of my training and my passion, after all my academic and scholastic studies matured in accredited Institutes. The work experience, partly also abroad, gave me the opportunity to have meaningful experiences from 3-star- to 5-star-hotels.I am good at working with many PMS, such as Opera. Moreover, I am very good at using MS Office and Social Medias. And also, I speak fluently English, German, Spanish and Japanese (C1 level); my French is at an intermediate level (B2): Chinese at an elementary level (A2). Organization and flexibility, patience and adaptability; capacity to achieve time-bound goals; team working, management and resolution of conflicts and listening skills are my strong points. Dynamic, motivated and reliable.I would like to fill a working position, based on a role with responsability and specific skills, full-time. At the moment I am looking for a position as Receptionist | Booking Agent | Social Media Manager | Customer Service Agent and similar.
Relegance Hotel E Resort
View- Website:
- relegancecollection.com
- Employees:
- 37
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Reservation AgentRelegance Hotel E ResortVenice, It -
Front Desk AgentNh Hotel GroupVenezia Mestre, Veneto, Italia4-star Hotel in Mestre (VE), part of NH Hotels Group. Bar & Restaurant. Fitness gym. -
Arcadia Boutique Hotel 2023-08 - 2024-05Venezia, Veneto, ItaliaArcadia Boutique Hotel *** & Alle Guglie Boutique Hotel ***, located in Rio Terá San Leonardo in Venice. About 40 rooms in total.
PMS: Passepartout Welcome
Managed and engaged also Social Media ( Facebook and Instagram), creating posts and developing organic growth, and created new articles for the blog of both website pages. -
Ambra Cortina Luxury & Fashion Buotique Hotel 2023-05 - 2023-07Cortina D'Ampezzo, Veneto, ItaliaAmbra Cortina Luxury & Fashion Boutique Hotel **** with Zelda Cocktail Bar, located in the centre of Cortina d'Ampezzo at few meters from the central pedestrian area of the city with restaurants, cafés and boutiques.
PMS used: Hotel 5 Stelle -
Be Mate Apartments 2023-02 - 2023-04Venezia, Veneto, ItaliaNew Opening in Venice.
Be Mate Ponte di Rialto is an ibrid company, which offers in an historical palace in Venice 12 Apartments and the Front Office staff is available during the day in the property for every guest's request, information or need during the stay. The palace is located between Rialto bridge and St. Mark's Square, near restaurants and the main artistic and historical attractions of the city.
-checking in / out
-conciergerie
-managing with housekeeping services and staff
-managing with maintenance works -
Hyatt Centric Murano Venice 2022-05 - 2022-10Murano4-star Hotel, located in Murano island, renovated from an historical glass factory structure. 119 rooms with Osteriva Restaurant and Rivalonga Lounge Bar; Meeting rooms. Shuttle service from/to Marco Polo Airport (upon reservation). -
Università Ca' Foscari Venezia 2014-12 - 2019-12Venezia, Veneto, ItaliaSupervisor during the Language Certificate of JLPT, taking at Ca' Foscari University.
- Set up the rooms for the exam
- Guarded students during the exams
- Checked the papers of the exam and packaged all to send them to the head quarter in Tokyo
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Sina Hotels 2019-07 - 2019-11Venezia, ItaliaSina Centurion Palace ***** -
Kempinski Hotels 2019-05 - 2019-07Isola Di San Clemente, Veneto, Italia -
Università Ca' Foscari Venezia 2014-03 - 2018-04Venezia, Veneto, ItaliaTook part in the Ca' Foscari Short Film Festival as Catalogue Writer in English language for the VI edition in 2014.
Since 2015 I took part as Front Desk Staff Member and Logistics during the event for the V - VI - VII - VIII editions.
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Intercontinental Hotels Group (Ihg®) 2017-12 - 2018-03Munich (Germany)Guest Service Assistant at the Holiday Inn Express Munich Airport *** (IHG Company)
- Checked in/out
- Corrispondence with guests
- Taken reservations by phone
- Used the PMS: Amadeus Pro
CCNL 4° liv -
Hotel Albatros Jesolo *** 2017-05 - 2017-08Lido Di Iesolo, Veneto, Italia- Checked-in / out
- Taken reservations per phone, e-mail and by walks-in
-Translated the daily menu into English, German and Spanish
- Managed social medias of the Facebook page: https://www.facebook.com/hotelalbatrosjesolo1/
-Used the PMS: Passpartout Welcome
CCNL 4°liv -
Consorzio Venezia E Il Suo Lido 2017-02 - 2017-08Lido Di Venezia, Veneto, ItaliaMarketing and Event Organization:
- Managed Social Media Marketing for Lido of venice destination:
* Evento "Lido in Love" for St. Valentine's Day
* Evento "Carnevale sportivo" linked to Venice Carnival
* Evento "Lido in Primavera": "Pasqua Market", "Tour in bici", "Sale in Zucca: decorazione di uova per Pasqua" during Easter
* Evento "Kids Creative Lab" in collaboration with OVS and Peggy Guggenheim Collection
- Developed the social networks pages Venezia e il suo lido and Proloco Lido e Pellestrina
- Managed the Twitter page of Venezia e il suo lido -
Mira Hotels & Resorts 2016-12 - 2017-01Fieberbrunn, Tyrol, AustriaWorked at the Hotel Schloss Rosenegg ****
- Checked of the daily cashier
-Translation of the daily menu into English
- Checked of invoices and goods return notes by suppliers
- Taken part to the course regarding Selz, the programm used in the restaurant and at the bar -
B-Sm@Rk 2016-08 - 2016-08Marco Polo Airport And Canova Treviso AirportIn collaboration with the Ireland Ente Bilaterale of Tourism, the marketing agency B-sm@rk, developed a survey for Italian tourists, who travelled to Ireland, to developed and managed properly tourism offers.
- Given to Italian tourists the survey as paper, QR code or to fill through a tablet.
- Inseert data of the surveys into a database.
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Rv Hotels 2016-03 - 2016-06Torroella De Montgrí (Spain)3 months Trainee at Hotel Palau Lo Mirador a Torroella de Montgrí (Girona), part of the RV Appartaments Group.
As Receptionist:
-Checked-in/out
- Given to the guests tourism informations
- Taken reservations per phone and e-mail into English, German, Spanish and Catalan
- Taken reservations for the restaurant per e-mail and phone into English, German, Spanish and French
- Checked daily rooms availability in OLTA pages (Booking.com, Expedia) and with agencies such as Randonades, in the Channel Manager (Siteminder) and with agencies selling packages, for example Wonderbox, Dakotabox, Smartbox.
As Secretary:
- Digitalised inventory of the restaurant and hotel
-Translated of the weekly menu into Spanish, English and Catalan
- Assigned rooms for the Event Department, such as weeding ceremonies and parties
- Sent to the main head quarter administration documents per post -
Venice Ho.St 2015-07 - 2015-10Venezia, ItaliaWorked as Conference Hostess at Aquae Expo 2015 Pavillon in Venice:
- Given information to the visitors
- Guided visitors through the pavillon also for foreign delegations (China, Ukraine,etc) -
Hotel Rivamare *** 2015-04 - 2015-06Lido Di Venezia
- Checked in/out
-Social Media Marketing of Facebook and Twitter pages
- Taken reservations per e-mail, phone and through agencies (Tourico) and OLTA (Booking.com and Expedia)
- Checked availability using the Channel Manager Vertical Booking;
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Venice International University 2013-09 - 2014-02S. Servolo, Venezia- Catalogued the books with Dewey system
- Managed loans and returns of books both by students and professors. -
Archivio Di Stato Di Venezia 2013-06 - 2013-09Venezia, Italia- Managed loans and returns of books and historical documents by international researchers
- Participated in a project focused on restoration and conservation of Napoleonic maps of Venice territories.
Erika Fussenegger Skills
Erika Fussenegger Education Details
-
Lm-49 Tourism Management And Hospitality Industry -
FòremaSpecialized Course: Front Office Manager In Tourism Industry -
Umana FormaWordpress -
Umana FormaSales Office Coordinator Course -
Umana FormaMarketing -
Fondazione Its Turismo VenetoTourism Management -
京都文化日本語学校 - KiclJapanese Language Course -
L-11 Language, Culture And Society Of Eastern Asia -
Collegio Salesiano Astori70/100 -
Umana Forma FormatempBusiness; Administration -
Istituto VoltaMarketing/Marketing Management, General
Frequently Asked Questions about Erika Fussenegger
What company does Erika Fussenegger work for?
Erika Fussenegger works for Relegance Hotel E Resort
What is Erika Fussenegger's role at the current company?
Erika Fussenegger's current role is Reservation Agent.
What schools did Erika Fussenegger attend?
Erika Fussenegger attended Università Ca' Foscari Venezia, Fòrema, Umana Forma, Umana Forma, Umana Forma, Fondazione Its Turismo Veneto, 京都文化日本語学校 - Kicl, Università Ca' Foscari Venezia, Collegio Salesiano Astori, Umana Forma Formatemp, Istituto Volta.
What are some of Erika Fussenegger's interests?
Erika Fussenegger has interest in Lettura E Composizione Di Haiku, Civil Rights And Social Action, Environment, Education, Science And Technology, Human Rights, Arts And Culture.
What skills is Erika Fussenegger known for?
Erika Fussenegger has skills like Lingua Inglese, Powerpoint, Microsoft Office, Lingua Italiana, Microsoft Excel, Social Media, Traduzione, Social Networking, Microsoft Word, Lavoro Di Squadra, Marketing, Lingua Tedesca.
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