Erika Fussenegger Email & Phone Number

Venice, IT

Venezia Mestre, Veneto, Italia

4-star Hotel in Mestre (VE), part of NH Hotels Group. Bar & Restaurant. Fitness gym.

Venezia, Veneto, Italia

Arcadia Boutique Hotel *** & Alle Guglie Boutique Hotel ***, located in Rio Terá San Leonardo in Venice. About 40 rooms in total.

PMS: Passepartout Welcome

Managed and engaged also Social Media ( Facebook and Instagram), creating posts and developing organic growth, and created new articles for the blog of both website pages.

Cortina d'Ampezzo, Veneto, Italia

Ambra Cortina Luxury & Fashion Boutique Hotel **** with Zelda Cocktail Bar, located in the centre of Cortina d'Ampezzo at few meters from the central pedestrian area of the city with restaurants, cafés and boutiques.

PMS used: Hotel 5 Stelle

Venezia, Veneto, Italia

New Opening in Venice.
Be Mate Ponte di Rialto is an ibrid company, which offers in an historical palace in Venice 12 Apartments and the Front Office staff is available during the day in the property for every guest's request, information or need during the stay. The palace is located between Rialto bridge and St. Mark's Square, near restaurants and.

Murano

4-star Hotel, located in Murano island, renovated from an historical glass factory structure. 119 rooms with Osteriva Restaurant and Rivalonga Lounge Bar; Meeting rooms. Shuttle service from/to Marco Polo Airport (upon reservation).

Venezia, Veneto, Italia

Supervisor during the Language Certificate of JLPT, taking at Ca' Foscari University.

- Set up the rooms for the exam
- Guarded students during the exams
- Checked the papers of the exam and packaged all to send them to the head quarter in Tokyo

Venezia, Italia

Sina Centurion Palace *****

Isola Di San Clemente, Veneto, Italia

Venezia, Veneto, Italia

Took part in the Ca' Foscari Short Film Festival as Catalogue Writer in English language for the VI edition in 2014.

Since 2015 I took part as Front Desk Staff Member and Logistics during the event for the V - VI - VII - VIII editions.

Munich (Germany)

Guest Service Assistant at the Holiday Inn Express Munich Airport *** (IHG Company)

- Checked in/out
- Corrispondence with guests
- Taken reservations by phone
- Used the PMS: Amadeus Pro

CCNL 4° liv

Lido Di Iesolo, Veneto, Italia

- Checked-in / out
- Taken reservations per phone, e-mail and by walks-in
-Translated the daily menu into English, German and Spanish
- Managed social medias of the Facebook page: https://www.facebook.com/hotelalbatrosjesolo1/
-Used the PMS: Passpartout Welcome


CCNL 4°liv

Lido Di Venezia, Veneto, Italia

Marketing and Event Organization:
- Managed Social Media Marketing for Lido of venice destination:
* Evento "Lido in Love" for St. Valentine's Day
* Evento "Carnevale sportivo" linked to Venice Carnival
* Evento "Lido in Primavera": "Pasqua Market", "Tour in bici", "Sale in Zucca: decorazione di uova per Pasqua" during Easter
* Evento.

Fieberbrunn, Tyrol, Austria

Worked at the Hotel Schloss Rosenegg ****

- Checked of the daily cashier
-Translation of the daily menu into English
- Checked of invoices and goods return notes by suppliers
- Taken part to the course regarding Selz, the programm used in the restaurant and at the bar

Marco Polo Airport And Canova Treviso Airport

In collaboration with the Ireland Ente Bilaterale of Tourism, the marketing agency B-sm@rk, developed a survey for Italian tourists, who travelled to Ireland, to developed and managed properly tourism offers.

- Given to Italian tourists the survey as paper, QR code or to fill through a tablet.
- Inseert data of the surveys into a.

Torroella De Montgrí (Spain)

3 months Trainee at Hotel Palau Lo Mirador a Torroella de Montgrí (Girona), part of the RV Appartaments Group.


As Receptionist:
-Checked-in/out
- Given to the guests tourism informations
- Taken reservations per phone and e-mail into English, German, Spanish and Catalan
- Taken reservations for the restaurant per e-mail and phone.

Venezia, Italia

Worked as Conference Hostess at Aquae Expo 2015 Pavillon in Venice:
- Given information to the visitors
- Guided visitors through the pavillon also for foreign delegations (China, Ukraine,etc)

Lido Di Venezia

- Checked in/out
-Social Media Marketing of Facebook and Twitter pages
- Taken reservations per e-mail, phone and through agencies (Tourico) and OLTA (Booking.com and Expedia)
- Checked availability using the Channel Manager Vertical Booking;

S. Servolo, Venezia

- Catalogued the books with Dewey system
- Managed loans and returns of books both by students and professors.

Venezia, Italia

- Managed loans and returns of books and historical documents by international researchers
- Participated in a project focused on restoration and conservation of Napoleonic maps of Venice territories.

Master'S Degree, Lm-49 Tourism Management And Hospitality Industry

Activities and Societies: Buddy Programme, Cà Foscari Short Film Festival, ICJLE 2018 General: English, German, Spanish, French, Economics.

Specialized Course: Front Office Manager, Tourism And Travel Services Management, Specialized Course: Front Office Manager In Tourism Industry

Activities and Societies: - Front Office Management - Event Management - Social Media Management, included WordPress and Blog Management.

Wordpress

- Creating a website page, already exisiting, using WordPress - Concept of SEO - Knowledge of themes / plugin / etc.

Sales Office Coordinator Course

- Notions of Marketing - Difference Aberdeen Mission, Vision and Values of the company - Segmentation, Targeting of client / customer.

Marketing

- Notions of E-commerce - Using of E-commerce in website - Introduction of Programms: Magento, Bestashop - Inventory and articles.

Technical Post Diploma In Tourism And Management In Hospitality Industry, Tourism Management

Activities and Societies: Project works in team for many classes, such as Marketing and Languages (English and German for Tourism). 5° QEQ.

Japanese Language Course

Activities and Societies: -Attended the language course to prepare JLPT N2 level exam - Attended a calligraphy course - Attended the kendo.

Bachelor'S Degree, L-11 Language, Culture And Society Of Eastern Asia

Activities and Societies: Took part into the Ca' Foscari Short Film Festival as Catalogue Writer during the IV ed. (2014) and into the.

Diploma Di Maturità, Liceo Linguistico, 70/100

Activities and Societies: Durante il biennio ho partecipato ad un corso di lingua cinese. Lingue studiate: tedesco, inglese, spagnolo.

Administrative Secretary, Business; Administration

120 hour-online-course attended at Formatemp Umana. Content: – Communication technique and customer care – Meeting and phone call.

Digital Marketing Specialist, Marketing/Marketing Management, General