Erika Goodwin Email & Phone Number

California, United States

Greater Los Angeles Area

Reseda, California

Sherman Oaks, California

Valencia, California

Assisting adult and child patrons with reference inquiries in person and over the phone, Procuring data for patrons via internet, database, and in-library research, Assisting librarians with collection development, Recommending title/materials to patrons and explaining information clearly and concisely, Assisting patrons with computer programs and accessing the internet and the library’s databases, Ensuring patron satisfaction, Conducting conflict resolution and de-escalating arguments between patrons, Developing workshops with staff librarians.

Valencia, California

Investigation, evaluation, negotiation and documentation of Bodily Injury Claims, Property Damage Claims, Medical Payments Coverage Claims, Uninsured Motorist Claims and Uninsured Bodily Injury Claims from first report to conclusion, verification of coverage, determination of liability and chargeability, conducting investigative recorded statements and interviews, processing Collision, Property Damage Payments and Bodily Injury Settlements, evaluating Bodily Injury Claims including nature of injuries, extent of injuries and monitoring claimants and insurants treating status’, negotiating Bodily Injury claim settlements with claimants and lawyers, resolving customer service issues, following-up with body shops on status of vehicle repair, creating and maintaining rental reservations for insurants and claimants, referring potentially fraudulent claims to in-house Special Investigations Unit and Minimal Impact Unit, providing claims information to affiliate insurance brokers and agents, documenting all claim activity on line, General office duties including emailing correspondence, faxing, filing internet research and composing contact letters to lawyers, body shops, insurants and claimants for all relevant matters, utilizing computer programs such as Excel, Word, Outlook as well as Mercury’s NextGen claims software.

M.S., Library & Information Science

Activities and Societies: Member of American Library Association

B.A., Politcal Science