Erika Haley Email & Phone Number

United States

Springfield, Missouri, United States

Springfield, Missouri, United States

Springfield, Missouri

Springfield, Missouri

• Assume processing responsibility for assigned states and agencies, process policy changes via the computer system, review policy information, perform rating of vehicle drivers, verify appropriate coverage, etc. Finalizing data entry and authorizing issuance of policies via computer system· Maintain working knowledge of the American National policy systems· Maintain understanding of state guidelines, including available discounts, selection/rejection requirements, state specific forms, and updates to underwriting guidelines and rating factors· Review required documentation for policy changes, follow up with the Underwriters and modify policies as necessary· Review new business applications for accuracy, determine if policies meet eligibility guidelines and accept, reject, and/or adjust coverage as necessary· Assume responsibility for incoming inquiries via phone, email, fax, etc. from agents and others, handle overflow phone inquiries via the ACD phone system· Instruct agents on company guidelines and procedures, be an available resource to agents on a daily basis· Research agent service problems/issues to conclusion, this may include communication with other Underwriting units, Actuarial Services, IT, Accounting, and Albany Home Office employees.

Springfield, Missouri Area

• Gather records and pertinent data used to obtain pre-authorizations for patient procedures from insurance companies• Track clinic prescription drug orders in Microsoft Excel• Schedule procedures and surgeries for four physicians and two nurses

Springfield, Missouri Area

• Assist patients via telephone with questions about billing statement• Investigate billing records upon patient request to ensure proper payment and charges• Identify errors and submit to proper department for resolution

Patient AccountsCheck in/outPre-authorizationsReferrals

Springfield, Missouri Area

I provided world-class telephone customer service.

Bachelor'S Degree, Business Administration And Management, General

Accounting