Responsible for maintain and improve automotive injection-moulding plastic parts production qualityIATF 16949 quality management system supervisionISO 14001 environmental management system supervisionContinuous Improvement process KPI definition and follow-upCustomer requirements knowledge awareness throughout the organizationLocalization of system documentation, perform quality system auditsPrepare audit plan and conduct internal process and product auditsEnsuring production quality, nonconformity managementProduct safety and conformity representative (PSCR)New project introduction responsibility, FDPR, R@R audit supportContact with customers (Valeo, Minebea, ZF, L&L), suppliers and external partnersOrganize and support automotive customer audits (IATF 16949, VDA 6.3)Handling of customer scorecards and customer portalsResponsibility of customer claim handling process, PDCA, 8D preparationIncoming inspection supervision, supplier claim handlingDetermination of development needs, management of improvement measuresLeader of quality department, work organization and training needs determination (10 direct reports) Reporting to the plant manager

• Manage technical customer complaints of OEM/Tier1 customers with automotive bulbs• Establish continuous connection with customers• Customer portal management• Perform root cause analysis of defective light sources• Initiate Corrective Action and support resolution (QR, 5 why, Ishikawa, FTA, FMEA, 8D, PDCA)• Involve, co-operate and lead cross-functional team members from Sales, Production Quality, Product Management, Technology, Customer Solution Centre, Finance and Supply Chain• Monitor customer complaints, action implementation and standardization, continuous improvement, and create reports• Support internal and external claim drive investments decision• Visit customers on-site on regular basis and when it’s needed to solve critical customer issues• Organize and/or support automotive products related customer audits (ISO /TS, IATF 16949, VDA 6.3)• Coaching and supporting junior quality engineer and manager colleagues with my wide experience and knowledge for their individual development

• Support lamp manufacturing processes by investigating glass fractures as a consultant engineering expert according to Lighttech’s management needs• Perform root cause analysis of defective / broken light sources with my unique knowledge of microscopic glass fracture analysis• Light source manufacturing support with identified detailed root cause descriptions in presentations

Automotive Customer Quality Engineer with constantly expanding responsibilities till present at Tungsram. Company name/owner changed from GE to Tungsram.

• Support glass production process improvement • Perform root cause analysis of defective light sources with stress management and glass fracture analysis• Light source manufacturing support with identified detailed root cause descriptions in presentations, resulted their efficiency improvement in actions in scrap reduction• Provide glass process trainings for operators and production experts

• Serial production quality engineering support, scrap reduction• New product and technology introduction support• Project management

Serial production Quality Control for Laboratory Analysis