Erika Inkster Email & Phone Number

Aberdeen, Gb

Aberdeen, Scotland, United Kingdom

In my role as a Corporate Induction Support Officer for NHS Grampian, I am the first point of contact for new staff into the organisation. I deliver corporate induction sessions 3-4 times per week assisting new staff with the tasks to be completed on their first day as well as conducting and monitoring statutory and mandatory training.• Act as the first point of contact for enquiries relating to corporate induction processes to support the development of improved performance and service… Show more In my role as a Corporate Induction Support Officer for NHS Grampian, I am the first point of contact for new staff into the organisation. I deliver corporate induction sessions 3-4 times per week assisting new staff with the tasks to be completed on their first day as well as conducting and monitoring statutory and mandatory training.• Act as the first point of contact for enquiries relating to corporate induction processes to support the development of improved performance and service delivery• Coordinate and organise the provision of training to new staff ensuring all relevant checks and documentation are in place prior to commencement• Deliver Corporate Induction training 3-4 days every week to large groups of staff communicating effectively across a wide range of disciplines and professions• Maintain training database by recording, reviewing and auditing training information to ensure it is accurate and up to date• Interpret and analyse a wide range of local and national policies, guidance and legislation in order to identify key elements to include when designing corporate training programmes and training materials to a range of staff and managers• Keep abreast of changes, policy developments, new initiatives and legislation which might affect training and corporate induction, and liaise with relevant departments regarding content for training to meet the needs of the different areas within NHS Grampian Show less

Aberdeen, Scotland, United Kingdom

• Distributed COVID 19 self-test kits while providing complex information and instruction on the procedures to be undertaken during self-testing.• Employed tact and persuasive communication skills where barriers to understanding existed.• Explained how tests should be conducted and ensured COVID 19 self-test kits are returned unspoiled.• Provided additional support around the testing process for patients, including assisted testing in an environment which was frequently… Show more • Distributed COVID 19 self-test kits while providing complex information and instruction on the procedures to be undertaken during self-testing.• Employed tact and persuasive communication skills where barriers to understanding existed.• Explained how tests should be conducted and ensured COVID 19 self-test kits are returned unspoiled.• Provided additional support around the testing process for patients, including assisted testing in an environment which was frequently challenging due to exposure to the elements, the nature of the patient’s condition and frequent interaction with distressed members of the public.• Safely managed patients or identified the need for additional professional assistance. Show less

Green Bay, Wisconsin, United States

• Was responsible for assisting the store manager in maintaining a positive environment, which provided fast, efficient, and friendly service ensuring a total quality experience for both our customers and partners.• Assisted in training, customer service, product knowledge, encouraging safe work practices, and demonstrated a commitment to our guiding principles and company policies.• Performed all POS duties, front and back of house functions including opening and closing… Show more • Was responsible for assisting the store manager in maintaining a positive environment, which provided fast, efficient, and friendly service ensuring a total quality experience for both our customers and partners.• Assisted in training, customer service, product knowledge, encouraging safe work practices, and demonstrated a commitment to our guiding principles and company policies.• Performed all POS duties, front and back of house functions including opening and closing procedures.• Establishing effective and positive communication amongst all partners.• Assisted the store manager in maintaining proper coverage and team member schedules ensuring that the store maintained customer service standards and team members adhered to meal and break policies.• Assisted the store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.• Followed and directed team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.• Awarded Partner of the Quarter for demonstrating outstanding communication and leadership skills. Show less

Sokcho, Gangwon-Do, Korea

As an EFL (English as a Foreign Language) Instructor at A.P. English Academy, I primarily taught English lessons for students from kindergarten - 8th grade with my classes averaging between 3-16 students. A.P. English Academy is a private after-school language academy that is dedicated to providing quality English education in a small-group setting.• Created and implemented lesson plans focused on improving overall English proficiency.• Assisted with and led the development and… Show more As an EFL (English as a Foreign Language) Instructor at A.P. English Academy, I primarily taught English lessons for students from kindergarten - 8th grade with my classes averaging between 3-16 students. A.P. English Academy is a private after-school language academy that is dedicated to providing quality English education in a small-group setting.• Created and implemented lesson plans focused on improving overall English proficiency.• Assisted with and led the development and creation of teaching materials related to English language education.• Combined students’ personal interest with lesson objectives to create student specific activities like shopping trips, park visits, and bus trips.• Incorporated role-play exercises to improve students' English speaking abilities.• Monitored and evaluated students' progress through homework and tests.• Designed lessons that provided Korean students with exposure to western culture (i.e. food, music, holiday traditions).• Prepared junior high school students for English interviews and competency assessments on standardized tests.• Generated progress reports for parents at the conclusion of each assessment evaluation. Show less

Lititz, Pa

As a barista, I was responsible for operating registers, fielding customer complaints or questions, and maintaining good customer relations and speedy delivery of all beverages. I was responsible for:• Greeted customers and handled payments via a POS system fulfilling over 1500+ orders per shift.• Operated drive thru services including taking orders, handling payment, and delivering food in a prompt and friendly manner.• Prepared food and beverages to standard recipes or… Show more As a barista, I was responsible for operating registers, fielding customer complaints or questions, and maintaining good customer relations and speedy delivery of all beverages. I was responsible for:• Greeted customers and handled payments via a POS system fulfilling over 1500+ orders per shift.• Operated drive thru services including taking orders, handling payment, and delivering food in a prompt and friendly manner.• Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.• Engaged with and understood customers through clear and pleasant communication.• Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.• Swiftly and professionally addressed any customer complaints, escalating to management when requested.• Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes. Show less

Lancaster, Pennsylvania Area

As a Charmer (Sales Associate) I was expected to carry out day-to-day customer service responsibilities. I was a fashion advisor for the Charming Charlie team and applied my knowledge of trends and fashion to enhance the customer experience to ensure that they leave feeling fabulous. In my position, I was responsible for:• Maintained a clean, organised inventory and curated displays of rotating seasonal clothing and accessories.• Setting and achieving personal sales goals while… Show more As a Charmer (Sales Associate) I was expected to carry out day-to-day customer service responsibilities. I was a fashion advisor for the Charming Charlie team and applied my knowledge of trends and fashion to enhance the customer experience to ensure that they leave feeling fabulous. In my position, I was responsible for:• Maintained a clean, organised inventory and curated displays of rotating seasonal clothing and accessories.• Setting and achieving personal sales goals while supporting the goals of the team.• Executing internal and external marketing and visual merchandising initiatives.• Working as a team player to ensure each customer receives the best service possible by positively and proactively handling customer concerns and prioritising multiple tasks in a fast-paced environment while upholding brand standards and values.• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cashflow.• Actively stayed informed about latest sales offerings and loyalty programs.• Performing daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.*Style Specialist of the Month (December 2015) Show less

Ephrata, Pa

As a building supervisor, I was in charge of the daily maintenance and custodial care of the Ephrata Recreation Center including the servicing, cleaning, and maintenance of the building, grounds, equipment and other fixtures. I was responsible for:• Inspecting the building and grounds and noting need for repair or replacements.•Enforcing building and safety regulations for the wellbeing of Ephrata Rec members.• Interacting with members in a friendly and helpful… Show more As a building supervisor, I was in charge of the daily maintenance and custodial care of the Ephrata Recreation Center including the servicing, cleaning, and maintenance of the building, grounds, equipment and other fixtures. I was responsible for:• Inspecting the building and grounds and noting need for repair or replacements.•Enforcing building and safety regulations for the wellbeing of Ephrata Rec members.• Interacting with members in a friendly and helpful manner.• Facilitated all business functions related to membership and program registrations with friendly customer service and accuracy.• Provided facility tours and responded to members’ questions and concerns.• In the event of an injury or emergency, served as safety responder, (responding, reporting, and preventing). Adhered to and enforced safety policies and procedures for the Center.• Was CPR and First Aid certified. Show less

Luxemburg, Wi

As a bartender, I was responsible for interacting with patrons, fellow workers, and my supervisor in a polite, considerate, and welcoming manner to ensure all patrons have a positive bar experience. I was responsible for:• Delivered friendly and efficient service to ensure a pleasant dining experience for all guests.• Explained the major ingredients and preparation methods for each item being served.• Assisted guests with making menu choices in an informative and helpful… Show more As a bartender, I was responsible for interacting with patrons, fellow workers, and my supervisor in a polite, considerate, and welcoming manner to ensure all patrons have a positive bar experience. I was responsible for:• Delivered friendly and efficient service to ensure a pleasant dining experience for all guests.• Explained the major ingredients and preparation methods for each item being served.• Assisted guests with making menu choices in an informative and helpful fashion.• Accurately totaled, processed, and collected payments from guests using point-of-sale system.• Completed side work such as refilling condiments, cleaning and sorting serving equipment, and unpacking inventory deliveries. Show less

Davenport, Iowa Area

As a Charmer (Sales Associate) I was expected to carry out day-to-day customer service responsibilities. I was a fashion advisor for the Charming Charlie team and applied my knowledge of trends and fashion to enhance the customer experience to ensure that they leave feeling fabulous. In my position, I was responsible for:• Maintained a clean, organised inventory and curated displays of rotating seasonal clothing and accessories.• Setting and achieving personal sales goals while… Show more As a Charmer (Sales Associate) I was expected to carry out day-to-day customer service responsibilities. I was a fashion advisor for the Charming Charlie team and applied my knowledge of trends and fashion to enhance the customer experience to ensure that they leave feeling fabulous. In my position, I was responsible for:• Maintained a clean, organised inventory and curated displays of rotating seasonal clothing and accessories.• Setting and achieving personal sales goals while supporting the goals of the team.• Executing internal and external marketing and visual merchandising initiatives.• Working as a team player to ensure each customer receives the best service possible by positively and proactively handling customer concerns and prioritising multiple tasks in a fast-paced environment while upholding brand standards and values.• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cashflow.• Actively stayed informed about latest sales offerings and loyalty programs.• Performing daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.* Charmer of the Month (January 2015) Show less

Aizumisato, Fukushima, Japan

I was employed by the Aizumisato Board of Education through the JET Programme (Japan Exchange and Teaching Programme), which is considered one of the best international exchange programs in the world. I taught full-time at one junior high school, one elementary school, and two nursery schools on a rotating schedule. I was responsible for:• Serving as a representative of the United States and as a native English speaker, promoting grassroots internationalization and assisting in… Show more I was employed by the Aizumisato Board of Education through the JET Programme (Japan Exchange and Teaching Programme), which is considered one of the best international exchange programs in the world. I taught full-time at one junior high school, one elementary school, and two nursery schools on a rotating schedule. I was responsible for:• Serving as a representative of the United States and as a native English speaker, promoting grassroots internationalization and assisting in international exchange and foreign language education in schools and at local international associations.• Designing the yearly English curriculum at the elementary school where I teach, including summer reading projects and English presentations throughout the year.• Preparing fun and interactive lessons with support from my Japanese teachers of English (JTEs).• Team-teaching English as a second language and introducing students to American and Filipino culture.• Assisting English teachers with classes and lessons, correcting worksheets and tests, recording listening tests, etc.• Interacting with students, teachers/staff, and people from my community in both English and Japanese. Getting involved in and helping out with local festivals and events.• Helping participating junior high school students to prepare for the Junior High School English Recitation Contest which takes place every summer. Show less

As a student manager I was responsible for coordinating and supervising the food service operations at the largest and busiest food service hall on the University of Minnesota-Twin Cities campus. I actively participated in providing information, quality food, superior customer service, and a clean and welcoming environment to residents at the U of M.• I was responsible for the training and direction of student employees.• I was required to be proficient in the opening and… Show more As a student manager I was responsible for coordinating and supervising the food service operations at the largest and busiest food service hall on the University of Minnesota-Twin Cities campus. I actively participated in providing information, quality food, superior customer service, and a clean and welcoming environment to residents at the U of M.• I was responsible for the training and direction of student employees.• I was required to be proficient in the opening and closing down of all areas during the week and on the weekends.• I acted as a public relations liaison with our customers. Show less

Roseville, Mn

I was responsible for meeting the emotional and physical needs of the residents ACR Homes supported, being a positive role model, and helping them to meet their personal goals. I assisted them with daily living skills such as self-care, meals, transportation, and medical needs. I was responsible for:• Managing bedside and assisting in personal hygiene, toilet use and ambulation.• Performing light housekeeping duties; cooking, cleaning, washing and errands.• Preparing… Show more I was responsible for meeting the emotional and physical needs of the residents ACR Homes supported, being a positive role model, and helping them to meet their personal goals. I assisted them with daily living skills such as self-care, meals, transportation, and medical needs. I was responsible for:• Managing bedside and assisting in personal hygiene, toilet use and ambulation.• Performing light housekeeping duties; cooking, cleaning, washing and errands.• Preparing and maintaining records of resident development.• Reporting any variation in a resident’s physical or mental health to care manager.• Providing residents with communication support. Show less

Bachelor Of Arts (B.A.), English Language And Literature, Asian American Studies, Asian Languages And Literature-Japanese

Activities and Societies: The Enchantments A Cappella

High School

Activities and Societies: Chorus Council, Community Problem Solvers, English Team, Forensics, Future Problem Solvers (International.