- First point of contact for Computer Support, Classroom Technology, Audio Visual, Telecom, and additional Client Services- Assist clients via email,phone, and over the counter- Log issues, take classroom equipment reservations, answer questions, and solve basic problems - Escalate more complex issues to next tier technicians - Support/assist lab managers with weekly lab sweeps in various on-campus computer labs

Directed front desk operations, warmly welcoming and efficiently assisting students, staff, and visitorsExecuted tasks including the production of physical cards, and promptly responding to emails and phone inquiriesMaintained regular and effective communication with supervisors and colleagues, ensuring seamless task execution