Erika Santos

Erika Santos Email and Phone Number

Auto Executive | Strong P&L and People Experience | Brand, Sales, Service & Marketing @ Maserati
Englewood Cliffs, New Jersey
Erika Santos's Location
Nashville Metropolitan Area, United States, United States
Erika Santos's Contact Details
About Erika Santos

Erika Santos is a Auto Executive | Strong P&L and People Experience | Brand, Sales, Service & Marketing at Maserati. She possess expertise in strategy, marketing strategy, competitive analysis, business strategy, market research and 26 more skills. Colleagues describe her as "I had the privilege to work for Erika for 3+ years during her tenure with Stellantis. She is a leader who knows how to use talent to enhance organizational health in every way, creating an environment of teamwork and collaboration to achieve goals efficiently and effectively. During the time we worked together, Erika demonstrated an intuitive achievement orientation, seeking diverse insights from every function within our organization. She is a true believer that the people closest to work are ones best equipped to make improvements and resolve issues. She provides the needed support, challenges directly and with consideration, and encourages her leaders to stretch themselves and take risks. At the same time, she addresses issues that compromise goals, never hesitating to label and address counterproductive behaviors with compassion and care. Her natural style is truly authentic which makes her completely trustworthy. I believe this is one of the reasons she can attract and keep loyal team members at every level. She takes the time to get to know people, their strengths and development needs, and creates opportunities where all people can grow and where leaders can develop future leaders. I would choose to work with Erika again in a heartbeat. She is an influential business leader with a drive for excellence, and a desire to develop talent to achieve it.", "I first met Erika about 4-years ago when she was named Nissan’s Senior Dealer Operations Manager for the Sacramento market. From day one I realized that Erika was going to be different than most automotive field representatives. In my opinion, Erika approached the position as a true “partner” balancing the objectives of the manufacturer while being a true consultant to the dealer’s she represented. Erika is unique in that she approaches each day and each situation as a learning opportunity to truly become a student of her profession. Her passion and desire to understand all aspects of the automotive business is one of the reasons that Erika will continue to be successful in this ever-changing business. I have no doubt that Erika will always find success in her professional career. As a natural leader who is humble, honest, passionate, as well as a fierce competitor, she will always find the right formula for success.", and "I worked for Erika at Nissan North America's headquarters in 2017. I had not previously known her but it quickly became apparent she was not "just another manager". She is a natural leader and possesses the qualities which allow her and the people around her to succeed, including but not limited to: integrity, vision, humility, and passion. I was constantly impressed with her ability to handle high stress situations calmly and effectively. My background is in finance and I assumed Erika's was as well after seeing her interact and problem solve with colleagues. To my surprise, when I asked about her background she told me it was marketing and consulting. It was extremely impressive to work with a "marketer" to solve complex financial modeling problems. After working together for more than 6 months she rotated from the office to the field. It was sad to see her go, but I knew that she would be a great brand ambassador. I have seen many managers come and go throughout my career. There are only a handful that have had such a significant impact on those around her like Erika. I know she is championing whatever challenges face her daily. I hope one day our professional paths cross again."

Erika Santos's Current Company Details
Maserati

Maserati

View
Auto Executive | Strong P&L and People Experience | Brand, Sales, Service & Marketing
Englewood Cliffs, New Jersey
Website:
maseratiusa.com
Employees:
51
Erika Santos Work Experience Details
  • Maserati
    Director Of Americas Aftersales
    Maserati Apr 2021 - Present
    Modena, Italia, It
    Responsible for leading the following functions:- Customer Care- Sales/Field Operations- Service Marketing- Commercial Programs- Parts Distribution- Technical Operations- Connectivity- Retail and Technician Training
  • Maserati
    Director Of North America Aftersales
    Maserati Jan 2021 - Apr 2021
    Modena, Italia, It
  • Nissan Foundation
    Board Member
    Nissan Foundation Aug 2019 - Jan 2021
    Established in 1992, the mission of the Nissan Foundation is to build community through valuing cultural diversity. The Nissan Foundation is part of Nissan North America's commitment to "enrich people's lives" by helping to meet the needs of communities throughout the United States through philanthropic investments, corporate outreach sponsorships, in-kind donations and other charitable contributions. More information on Nissan's community relations activities can be found online at nissanfoundation.com.
  • Nissan Motor Corporation
    Head Of Aftersales For West And Northwest Regions
    Nissan Motor Corporation Jul 2019 - Jan 2021
    Yokohama-Shi, Kanagawa, Jp
    - Lead vehicle service and parts purchases across nine states in the West Coast- Manage two regional sales teams (9 direct and 15 dotted line reports)- Lead process improvement and technology adoption across 150 franchisees to increase profitability- Elevate customer experience at franchises to increase customer retention
  • Nissan Motor Corporation
    Senior Manager
    Nissan Motor Corporation Aug 2012 - Mar 2019
    Yokohama-Shi, Kanagawa, Jp
    Nissan Rotational Development ProgramSenior District Operations Manager (Oct 2017 – Mar 2019)• Global Field Force Challenge award for Top Sales employee in region• Consulted (10) dealerships to improve their profitability in light of market opportunities and Nissan’s programs• Assessed the customer experience and develop action plans to improve it• Wholesaled vehicles to dealerships, helping manage their inventory• Managed operations through tactical sales promotions, advertising and trainingMarketing and Sales Financial Controller (Oct 2016 – Oct 2017) • Provided financial oversight of more than $2b of expenses • Managed work and career progression of three financial analystsChief Marketing Manager (Oct 2014 – Sept 2016)[Promoted to Senior Manager in October 2015]• Forecasted volume, needed investment, and ROI of next major change Altima (a multi-billion dollar plan), resulting in contract approval • Coordinated sell-down of previous Altima, launch and post-launch of new Altima, Nissan’s highest volume vehicle in industry’s most competitive segment. This included cross-functional work with tens of teams, including marketing agencies, promotional incentives department, regional distribution and retailers • Developed monthly in-market promotions, volume allocations and regional strategies for Altima and Murano, which together composed 29% of Nissan’s US salesPricing Strategist (Nov 2013 – Oct 2014)• Developed price positioning of future vehicles and oversaw competitiveness of in-market vehicles• Directly managed work and career progression of analyst on teamInfiniti Advertising, Sr Planner (Aug 2012 – Nov 2013)• Led digital campaign for launch of all-new Q50 (40% of US sale), managing five agency teams• Led restructuring of digital advertising analytics, increasing click-through rates by 20%• Managed all phases of advertisement of "Deja View", Infiniti's and world's first responsive film and Motor Trend’s short film “The Deal”
  • Johnson & Johnson
    Marketing Mba Intern
    Johnson & Johnson Jun 2011 - Aug 2011
    New Brunswick, Nj, Us
    Recommended strategy for RoC, one of the most premium skincare brands in Brazil, to compete and win in new skincare segments set to enter stores in 2013 and 2014.
  • Mckinsey & Company
    Product Owner
    Mckinsey & Company Jan 2009 - Aug 2010
    Us
    Deep knowledge of Scrum approach to agile software development.
  • Mckinsey & Company
    Business Analyst
    Mckinsey & Company Dec 2006 - Dec 2008
    Us
  • Accenture
    Business And Systems Integration Analyst
    Accenture Jun 2004 - Sep 2006
    Dublin 2, Ie

Erika Santos Skills

Strategy Marketing Strategy Competitive Analysis Business Strategy Market Research Marketing Cross Functional Team Leadership Project Management Marketing Communications Market Analysis Business Analysis Product Management Product Development Business Planning Strategic Planning Digital Marketing Online Advertising Management Analytics Budgets Business Development Data Analysis Analysis Retail Advertising Creative Direction Entrepreneurship Product Marketing Start Ups E Commerce Brand Management

Erika Santos Education Details

  • The Tuck School Of Business At Dartmouth
    The Tuck School Of Business At Dartmouth
    Marketing Focus
  • New York University
    New York University
    Psychology

Frequently Asked Questions about Erika Santos

What company does Erika Santos work for?

Erika Santos works for Maserati

What is Erika Santos's role at the current company?

Erika Santos's current role is Auto Executive | Strong P&L and People Experience | Brand, Sales, Service & Marketing.

What is Erika Santos's email address?

Erika Santos's email address is er****@****ail.com

What is Erika Santos's direct phone number?

Erika Santos's direct phone number is +161572*****

What schools did Erika Santos attend?

Erika Santos attended The Tuck School Of Business At Dartmouth, New York University.

What skills is Erika Santos known for?

Erika Santos has skills like Strategy, Marketing Strategy, Competitive Analysis, Business Strategy, Market Research, Marketing, Cross Functional Team Leadership, Project Management, Marketing Communications, Market Analysis, Business Analysis, Product Management.

Who are Erika Santos's colleagues?

Erika Santos's colleagues are Kaitlyn Aurilio, Michele V. Flores, Bryant Maradona, Akis Temperidis, Lucio Pedrazzi, Andrea Merlino, Carlo Pitzianti.

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