Erika Ponce Email and Phone Number
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Erika Ponce personal email
As a Global Business Operations Integrator, I specialize in transforming operations and HR systems to drive efficiency, scalability, and team excellence. With over a decade of experience across diverse industries—including e-commerce, IT, and professional services—I bring a proven track record of optimizing workflows, enhancing employee engagement, and delivering measurable business results.Through my consultancy, EchelonOps, I’ve partnered with start-ups and growing organizations to implement operational overhauls, streamline supply chains, and design agile HR frameworks. My work has resulted in faster order fulfillment, improved demand forecasting, and elevated workplace satisfaction, positioning businesses for long-term success.Key highlights of my expertise include:Operations Leadership & StrategyProcess Optimization using frameworks like EOS, Lean, and DMAICSupply Chain Management & Demand ForecastingAgile HR Systems Development and ImplementationCross-Functional Team Collaboration and Change ManagementWhat sets me apart is my commitment to empowering organizations through sustainable solutions that align people and processes with strategic goals. I thrive in dynamic environments where I can lead transformative initiatives that foster growth and innovation.If you’re looking for a leader who can create impactful systems, foster alignment, and unlock your organization’s potential, I’d love to connectCORE COMPETENCIES:Revenue & Operations Growth Strategies | Operational Excellence | Business Process Optimization | Cross-FunctionalLeadership | Strategic Planning & Execution | Performance Metrics & KPIs | Team Development | Change Management & Innovation | Continuous Improvement | Data-Driven Decision-Making | Project Management | Human Resource Operations ManagementTOOL PROFICIENCIES:EOS Traction Tool | Office Suites (Microsoft Office 365/ Google Suites) | Project Management Tools (Zoho/ ClickUp/Notion/ Asana/ Meistertask/ Trello/ Smartsheets)| Event Management (Cvent) | BPM (LucidChart) | BPA-AI (Zapier, ChatGPT, Perplexity)CLIFFTONSTRENGTHS:Arranger | Restorative | Relator | Strategic | Responsibility | Command
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Director Of OperationsTopva Virtual AssistantsValenzuela, Ncr, Ph -
Business Operations & Hr Integrator For Start UpsEchelon Ops Dec 2023 - PresentMetro Manila, National Capital Region, PhilippinesAbout the Role:I lead EchelonOps, a boutique consultancy specializing in operational excellence and HR transformations for start-ups and scaling organizations. My work focuses on delivering high-impact solutions to improve efficiency, foster team alignment, and create scalable systems tailored to client goals.Key Responsibilities:*Operations Leadership & Strategy*Supply Chain Optimization and Workflow Design*Agile HR Framework Development and Implementation*Employee Satisfaction and Productivity Initiatives*Business Process Management and EOS IntegrationAchievements:-Executed comprehensive operational overhauls for e-commerce start-ups, leading to:Improved order fulfillment times and demand forecasting accuracy by optimizing supply chain processes, ensuring inventory sufficiency during high-demand periods and enhancing customer satisfaction.-Designed and implemented HR systems that streamlined hiring, boosted retention by 30%, and fostered positive workplace cultures.-Implemented EOS tools and methodologies to align cross-functional teams, achieving a 30% improvement in overall productivity.-Delivered projects within three to six months, equipping clients with sustainable systems for scalable growth. -
Sr. Director For Revenue & OperationsDale Carnegie Training Jul 2023 - Oct 2023Los Angeles County, California, United StatesIndustry: Professional Development &Training Provider - GlobalStrategic Revenue Growth: Spearheaded strategic planning and operational excellence initiatives that resulted in substantial revenue growthEfficiency Enhancement: Optimized operational processes to enhance efficiency, accuracy, and customer satisfaction, ensuring a seamless client experienceCross-Functional Team Leadership: Led cross-functional client-facing teams, including Sales & Marketing, Operations, and Training Quality Support, fostering collaboration and a united effort to achieve shared objectives -
Director Of OperationsDale Carnegie Training Jan 2023 - Jul 2023Los Angeles County, California, United StatesIndustry: Professional Development &Training Provider - GlobalOperational Transformation: Led a successful transformation of day-to-day training program operations by optimizing scheduling logistics and enhancing customer service, demonstrating a strong capability to drive operational excellence.Process Optimization & Continuous Improvement: Demonstrated expertise in process optimization and continuous improvementCollaborative Servant Leadership to cross-functional diverse teams
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Director Of Office OperationsInformation Tech Consultants Feb 2022 - Jan 2023Industry: IT - Mobile Dev and Engineers for Apps (iOS/ Android/ O365) - UKEfficient Back-Office Management: Successfully managed daily back-office operations for HR and Operations departments, ensuring efficiency, accuracy, and compliance with regulatory requirements.Strengthened Client and Vendor Relationships: Oversaw client and vendor onboarding, cultivating stronger business relationships and driving organizational efficiency, aligning with Turn Forward's focus on relationship management and efficiency in offshore wind energy initiatives. -
Chief Of StaffIt By Design Sep 2021 - Feb 2022New Jersey, United StatesIndustry: Manages Service Provider (IT) - USProvided comprehensive cross-functional executive support to the Chief Executive Officer.Strategic HR and Office Setup: Spearheaded HR operations and orchestrated the setup of a startup office in the Philippines, overseeing office and HR functions for 30 employees, a testament to your change leadership and HR management skills.Team Development and Process Enhancement: Managed and developed the Executive Assistant team, focusing on recruitment, training, retention, and process improvements, showcasing your ability to nurture talent and drive continuous improvement in team dynamics -
Executive Assistant To Chief Executive OfficerIt By Design Jan 2021 - Sep 2021New Jersey, United States
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Admin & Logistics ManagerGreenenergy Import Trading Co. Jun 2017 - Dec 2020National Capital Region, PhilippinesIndustry: Direct importer of global industrial supplies and renewable energy (PH)Streamlined Vendor and Logistics Operations: Optimized international vendor and logistics operations, reducing costs and enhancing supply chain efficiency.Employee Advocacy and Cross-Functional Collaboration: Advocated for employee well-being and collaboration across departments, fostering a culture of innovation and continuous improvement.Budget Management and Compliance: Effectively managed department budgets and ensured HR compliance with regulatory requirements, contributing to ethical and efficient operations.
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Remote Executive AssistantWhite & Case Llp 2015 - 2017Ncr - National Capital Region, PhilippinesIndustry: Global Law Firm (US, EMEA, APAC)Stakeholder Relationship Management: Skillfully managed relationships with key stakeholders, including the PH Director and Asia C-Level ExecutivesRemote Team Support: Provided comprehensive remote executive assistance, facilitating efficient operations across geographically dispersed teamsInternational Stakeholder Engagement: Successfully engaged with international stakeholders, demonstrating cultural competence and adaptability in a globally diverse environment -
Product Sales SpecialistFocus Global Inc. 2014 - 2015Pioneer, Mandaluyong
Erika Ponce Skills
Erika Ponce Education Details
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Clinical Laboratory Science/Medical Technology/Technologist -
Clinical Laboratory Science/Medical Technology/Technologist
Frequently Asked Questions about Erika Ponce
What company does Erika Ponce work for?
Erika Ponce works for Topva Virtual Assistants
What is Erika Ponce's role at the current company?
Erika Ponce's current role is Director of Operations.
What is Erika Ponce's email address?
Erika Ponce's email address is er****@****opva.co
What schools did Erika Ponce attend?
Erika Ponce attended University Of Santo Tomas, University Of Santo Tomas.
What are some of Erika Ponce's interests?
Erika Ponce has interest in Economic Empowerment, Environment, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Erika Ponce known for?
Erika Ponce has skills like Executive Administrative Assistance, Organization Skills, Administrative Assistance, Company Secretarial Work, Sales, Sales Management, Direct Sales, Negotiation, Sales Presentations, Customer Satisfaction, Oral Communication, Written Communication.
Who are Erika Ponce's colleagues?
Erika Ponce's colleagues are Jenelyn A., Michelle Roa Yu, Judrique Nepomuceno, Top Virtual Assistants, Lara Seares, Thea Patricia Abalos, Marie Cris Carriaga.
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