* Primary responsibilities: Defect investigation & resolution (some minor enhancements)* Ranked 1st on tickets closed at the end of my first month* Attempted to implement a new company-wide wiki to replace several department-specific knowledge repositories* Promoted and implemented several Agile practices including adding "Mad, Sad, Glad" to sprint retrospectives* Frequently lead the daily stand-up and was being groomed for a team lead / Scrum Master role* Technologies used: C# .NET, Progress, TFS, SQL

• Primary responsibilities: Defect resolution & enhancement development• Awarded team member of the month honor the first month eligible• Quickly became subject matter expert for all web-based and newly-deployed solutions• Took over many responsibilities of exiting Lead Developer• Technologies used: T-SQL, VB6, C#.NET (WPF), HTML, CSS, JQuery/AJAX, Subversion

• Learned the most complex modules quickly to take over as subject matter expert• Instrumental in developing requirements for and designing multiple projects• Learned HTML, CSS, JavaScript and JQuery independently to increase my contribution• Acted as Scrum Product Owner during transition from waterfall to Agile methodologies• Technologies used: HTML, CSS, JQuery/AJAX, Balsamiq, Adobe CS, Expression2011 Performance Review“…[Problem solving] is one of Erika's strengths. Taking a problem, whether it be a user story problem or issue with CSS or other function, breaking it down and doing everything she can to contribute to solving the problem.”2010 Performance Review“…Erika tackles problems head on and works hard to find solutions. She is always thinking of new and improved ways to do things. Her ideas are well rounded in all areas, including support, customer focus, functionality and process improvement.” “…She has a can-do attitude and strives to do whatever it takes to get things done is in a time sensitive atmosphere.”

• Was instrumental in reducing open support issues from over 100 to an average of 30• Personally resolved over 40% of all support issues from 2006 to 2008• Rose through the ranks by learning from others and taking the initiative to teach myself• Learned to debug VB6 code before acquiring programming training or experience• Technologies used: Oracle 9i, VB6