Helping brands buzz with engagement.

As the business development manager of Nanoknee Institute I have facilitated the opening and growth of a call center, medical clinic and surgery center. Each implementation included processes and protocols that were put in place to develop employees, with the merging of two companies.- Implemented a testimonial-based social media strategy that increased Instagram engagement.- Assisted with the management of Website Content, CRM, Email, and Social Media strategies, to boost inbound call volume.- Assisted with communications and campaigns across owned and earned channels, including, website and social media.- Created, developed, and maintained training and marketing materials for the organization.- Maintained relationships with surgery patients to build a patient referral program.

-Manage overall operations of the branch to ensure the highest level of customer satisfaction-Coach, train, and manage the development of employees by monitoring their overall performance and providing constructive feedback-Lead, manage, and oversee teams which are responsible for the development, coordination, and execution of client accounts-Responsible for the creation and processing of client contracts which encompass a thorough validation and qualification process -Manage, evaluate, and forecast client needs for optimal fleet utilization-Strong interpersonal skills; communicating effectively and efficiently with internal employees, clientele, and general public-Attract and develop new accounts while customizing and tailoring packages to meet client needs

-Provide a high level of customer service by assisting customers and assessing their rental needs-Marketing the company when preforming pick up and drop off service to customers-Follow up with various businesses including body shops, insurance agencies and dealerships to collect information in regards to the status and availability of rentals-Apply appropriate charges to rentals and handle various forms of payment-Execute a thorough understanding of rental terms and conditions to customers -Foster fellow management assistants and trainees on day-to-day operations

-Provide a high level of customer service by assisting customers and assessing their rental needs-Communicate rental process with customers, body shops, dealerships and insurance agencies-Apply appropriate charges to rentals and handle various forms of payment-Understand, communicate and sell protections products, rental terms and conditions-Gain knowledge in all aspects of day-to-day operations

· Team with three other employees to provide literacy programs to more than one thousand students at seven elementary schools each month· Assisted in generating $40,000-$50,000 through phone calls, e-mails and grant letters·  Initiate community involvement via social media platforms· Analyzed as well as accepted/rejected 300-400 volunteer applications monthly· Updated Social Media platforms

• First point of contact for all new and existing clients• Demonstrated confidence in my knowledge of inventory and rental policies• Continued on going communication with clients until completion of event• Created wedding displays that would capture clients interests• Coordinated meetings for Owner and potential clients

• First point of contact for all new and existing clients• Assisted HR in recreating handbooks and documents for new hires• Assisted Controller in balancing monthly and quarterly financial statements• Liaison between corporate offices and hotel branches• Inventoried supplies for corporate office