Erika Kennedy Email & Phone Number

Atlanta, Georgia, United States

• Facilitated successful organizational change and adoption efforts across multiple departments, collaborating with key stakeholders during the discovery, design, and implementation phases to assess needs, develop.
• Conducted comprehensive discovery sessions with global teams, identifying operational readiness gaps and developing actionable plans to bridge them for successful transition to future state.
• Designed and implemented a robust learning framework and training plan that provided tailored role-based and subject-based learning journeys for the business and cross-functional teams, ensuring comprehensive skill.
• Established and maintained strong relationships with key stakeholders and team members, promoting effective communication and ensuring alignment across all stages of change management and adoption efforts.

Greater Atlanta Area

• Successfully managed numerous global client projects concurrently, including onboarding nearly 100 clients both on Cloud and On-premises.
• Prepared comprehensive SOWs, closely monitored budgets, and managed invoicing for client projects and external vendors.
• Created and implemented multiple workflow processes to increase efficiency and accuracy of project deployment across global teams.
• Developed project plans, timelines, and milestones, and tracked progress against them to ensure project success.

Kennesaw, GA

• Successfully managed numerous global client projects concurrently, including onboarding nearly 100 clients both on Cloud and On-premises.
• Prepared comprehensive SOWs, closely monitored budgets, and managed invoicing for client projects and external vendors.
• Created and implemented multiple workflow processes to increase efficiency and accuracy of project deployment across global teams.
• Developed project plans, timelines, and milestones, and tracked progress against them to ensure project success.

Atlanta, GA

• Led a team of over 25 Subject Matter Experts responsible for providing exceptional Go-live support to clients, ensuring smooth transition and successful project delivery.
• Defined and implemented processes to improve cross-departmental project collaboration, resulting in a 35% increase in staff utilization, higher efficiency, and improved project outcomes.
• Collaborated closely with other department heads, including sales, engineering, and customer support, to ensure seamless project delivery and meet clients' expectations.
• Established KPIs and SLAs, closely monitoring team performance against them to ensure high-quality project delivery and exceptional customer service.
• Continuously evaluated team processes and methodologies, identifying areas of improvement and implementing corrective actions to optimize team performance and project outcomes.

Atlanta, GA

• Promoted to Team Lead, leading a team of Go-live and Onboarding support resources, providing exceptional customer service and ensuring successful project delivery.
• Mentored team members, providing guidance, feedback, and support to help them build their skills and achieve their career goals.
• Streamlined the hiring process by creating and implementing a staffing forecaster, allowing for accurate forecasting of staffing needs, and improving the efficiency of the hiring process.
• Managed the department through organizational restructuring, ensuring the continuity of service delivery and maintaining high levels of customer satisfaction.

• Provided expertise in cloud-based Electronic Medical Record (EMR) software implementation, delivering exceptional training and support to clients throughout the implementation process.
• Mentored and coached peers to improve their performance, providing guidance and support to help them build their skills and achieve their career goals.
• Established and enforced staff quality assurance standards, ensuring that all deliverables met or exceeded clients’ expectations and were delivered on time and within budget.

• Provided expertise in cloud-based Electronic Medical Record (EMR) software implementation, delivering exceptional training and support to clients throughout the implementation process.
• Mentored and coached peers to improve their performance, providing guidance and support to help them build their skills and achieve their career goals.
• Established and enforced staff quality assurance standards, ensuring that all deliverables met or exceeded clients’ expectations and were delivered on time and within budget.

Orono, ME

• Served as an Administrative Assistant in the Provost’s Office to the Vice President for Research.
• Successfully managed daily schedules, arranged business travel, organized campus tours, and assisted with many various administrative related tasks.

Maine

• Managed the daily business operations of the Customer Service department within several stores.
• Facilitated prospective employee interviews during the hiring process, conducted performance evaluations and annual reviews, and assisted Human Resource department with various tasks.
• Developed process for forecasting store sales projections, including forecasted projections broken down by department.