Erika Mathis Email & Phone Number

Manage a field team of 50+ employees over a 3 state territory. Audit employee reports for compliance and quality control as established by contract guidelines in the electronics merchandising field. Forge solid relationships with key clients, representatives and store personnel. Spearhead action plans to ensure 100% on-time delivery and project completion while maintaining budget. Collaboratively work with project management team, warehouse and inventory supply teams, category management teams, and human resources.Project Management -Oversee project implementation in designated market from inception to completion.-Perform analysis of employee performance, accessibility of project materials, and time restraints.-Have a thorough understanding of project goals, required materials, and trouble shooting advice to clearly advise field team.Staff Development -Recruiting, hiring, training and retention of field work force. Establish a solid, positive and productive work environment by understanding the role and needs of all team members.-Strengthen employee ability to identify, isolate and eliminate potential project issues conducted through field training and instructional written material. Implement compensation plan to reward high performing individuals.-Conflict Resolution. -Communicate with field team on project updates, materials issues and deadline changes through conference calls, corporate emails and one on one communications. Set performance expectations and assist reps in implementing strategies to achieve their goals.Client Vendor Relations -Educate clients on creative visibility for new product launches based on test market results.-Understand the clients’ corporate culture and expectations regarding field team as main force in project completion. -Investigate client complaints. Suggest and implement resolutions based on outstanding needs.

Build relationships with key contacts at store level to secure orders in the Pool Chemical, Household and Automotive Cleaning products category. Accounts include Wal-Mart, Kmart, Sam’s and Home Depot Centers. Ensure safety standards are in place based on OSHA regulations. Create and present product knowledge classes for sales teams. Maintain plan-o-gram integrity, product quality audits, follow product recall procedures and negotiate orders based on local market analysis.

Manage IRA and ROTH accounts, process conversions and rollovers, calculate distributions, code checks and submit for payment, code contributions paid to accounts for IRS reporting, produce 1099Rs, code maintenance fees and handle all lockbox functions, assist customers and affiliate branches with retirement account questions

Fashion and Home AccessoriesSales, Customer Service, Visual Merchandising, Inventory and Shrink, Employee Scheduling, Interviewing, Banking Deposits