Erika Conklin Email & Phone Number

Conyers, Ga

• Organize Quarterly Outreach Plans and Marketing Events; responsible for 5-7 new clients per year (2013-15) • High-volume Invoicing, Issues Receipts• Evaluate Financial Trends in order to Up-Sell Accounting Services; Customer Revenue increased 8.2% (2013-15)• Created better filing system to retain client information and quicker identification of customer needs• Monthly/Quarterly Account Reconciliations• Generate Monthly/Quarterly/Annual Financial Reports ( Profit and Loss, Balance Sheet Reports, Year-to-Date Tax Reports) for Investigative and Tax purposes• Wrote surveys and questionnaires to asses customer satisfaction and suggestionsSoftware Used: Microsoft Excel, Adobe, QuickBooks Premier, PowerPoint; Pro-Series

Greater Atlanta Area

• Maintained the Product Investigative Lab environment according to State, National and FDA Standards• Enhanced Lab Assistant position to include testing of daily quality control reagents and monitored serological testing to identify antibodiesOrdered Lab supplies through Purchasing using various vendorso Ensured availability supplies and protective equipment for Medical Technologist• Collected weekly from the Manufacturing and Quality Control Departments each (lot number) /product released to customers for investigative testing • Documented, into Logbook, each product received; maintained inventory logbooks; documents archived when necessary • Performed Random Audits to ensure Investigation Staff followed Standard Protocol.• Assigned Deviations for Non-Compliance; P.I. Lab deviations decreased 4% each year, 2008-2011 • Due to Lab preparation, P.I. Lab passed FDA Inspections with minimum violations or warnings, 2009-20011• Prepped Lab according to International Standards for Labs (ISL); passed international audits without violations• Performed quality control and visual Inspections on Lab Inventory and client samples• Collaborate with cross functional teams to determine root causes and corrective actions for deviations• Presentation of Lab Results to Field Quality and Research & Development to improve product design• Acted as liaison between Technical Support, Field Quality, and Research & Development coordinating sample testing and research projects monthly• Daily Processed, managed, and archived 20-25 Technical Deviation Reports• Monitored daily temperature of refrigerators and laboratory sites

Greater Atlanta Area

• Operated gas chromatogram instrument to test daily, 150-200 water and soil samples for aromatic hydro-carbons• Prepped samples, programmed instruments for sample data analysis and weekly calibrated instruments• Led the implementation of laboratory protocols using industry best practices• Presented test strategies and project deadlines to leadership

Bachelor Of Science (B.S.), Chemistry

Activities and Societies: Summer Science and Engineering Program Scholar

Community Herbalist

Education record