Erika M. Email & Phone Number

Pleasanton, California, US

Pleasanton, California, US

Redica Systems created the first of its kind quality and regulatory intelligence (QRI) platform for the life sciences and food industries. We index and augment vast quantities of data and then partner with quality and compliance teams, helping them use that data to stay compliant and improve product quality.Our vision is to simplify and guide quality and.

Pleasanton, California, US

US

Off the Grid is a platform that supports mobile food entrepreneurs through, revenue opportunities, logistics, and business marketing. - Created initial Customer Success department, processes, resource center, and goals- Established business app tools to streamline and automate internal processes- Refined acquisition process, achieving 25% seasonal growth.

Providence, Rhode Island, US

Breadcrumb by Groupon was acquired by Upserve in 2016- Managed a book of business of B2B in Texas, New Mexico, and Arizona for emerging markets as a trusted advisor- Supported customer engagement with a SaaS platform offering an omnichannel for restaurant growth management through value realization- Responsible for developing, expanding, and retaining.

Providence, Rhode Island, US

• Responsible for maintaining a successful relationship with 30 channel partners in the West Coast.
• Supported partners to adopt to new software after acquisition to scale cross sales and upsells.
• Leading to generate 130K in ARR by using referrals, as well as identifying at-risk accounts and get partners to re-engage customers to achieve retention goal of 99% quarterly.
• Acted as a resource and filled educational gaps for channel partners

Chicago, IL, US

• Breadcrumb by Groupon was acquired by Upserve in 2016Breadcrumb POS by Groupon
• Responsible for the customer onboarding, activation, and technical support after sales close for SaaS platform.
• Initiated and collaboratively built processes with the Account Executive team that facilitated the customer’s experience by identifying upsell and expansion opportunities through educational gaps.
• Cross functionally worked with the product development team to gather customer feedback, deploy beta features and identify educational gaps for feature launch readiness.
• Project managed an outsourcing program to expedite menu creation to scale onboarding to 200% activation growth with go-live goals with a 30 day or less turnaround at a time.
• Educated and supported customers of technical diverse backgrounds, with complex technical configuration of networking, software, and hardware.

Family owned restaurant business-Build a business plan that cut costs by 40% by identifying solutions that costs less and generated more productivity. This also is increasing revenue by 30% since we started at the end of 2016.-Use Google Analytics, Facebook marketing and Yelp for business to gain insight on what customers like and what makes them a repeat.

Cupertino, California, US

• Hosted workshops and individual training for; first-time tech owners, new product launches, Spanish speakers, and kids.
• Triaged, repaired, and supported customer technical issues with a consistent NPS of 98%.
• Assisted in getting started customer support experience through data migration, new software installation, and technical upgrades when necessary.
• Identified business leads coming through support to expand the Apple Business pipeline.
• Certified Apple Macintosh and iOS technician.
• Repaired customer relationships with their tech devices with timed intervals ranging from 10 - 20 minutes each as support scaled with new product releases.