Erika Nickerson Email & Phone Number

Mansfield, Texas, United States

I work closely with middle school children in an inclusion classroom, ISLE, who are in need of extended educational support both in the ISLE classroom and in the general education setting. I assist in minimizing classroom disruptions by implementing instructions given by the teacher and redirecting behavior. I assist the teacher with student’s daily routines and provide administrative teaching support to students, including the daily morning routines and any one-on-one assistance during… Show more I work closely with middle school children in an inclusion classroom, ISLE, who are in need of extended educational support both in the ISLE classroom and in the general education setting. I assist in minimizing classroom disruptions by implementing instructions given by the teacher and redirecting behavior. I assist the teacher with student’s daily routines and provide administrative teaching support to students, including the daily morning routines and any one-on-one assistance during lessons, group work, and individual assignments. I help provide a safe and encouraging environment for students to develop their potential of intellectual, emotional, physical, and social growth. I also created and managed fundraising programs to support students’ needs and fund classroom activities. Show less

Arlington, Texas, United States

Assisted customers with general questions on their order status and billing, took payments, scheduled pick up and deliveries. Properly filed receipts, interoffice memos, reports, documents, and furniture orders. Monitored inventory levels of company office supplies through Excel. Regularly operated copy, printer and fax machine, paper shredder and other office machines.

Arlington, Texas, United States

As a Starbucks Barista I greeted all incoming guests, assisted with available drink and food items, and answered any questions. I took and prepared orders, handled the cash register, cleaned, stocked, and prepped store throughout the day.

Fort Worth, Texas, United States

Managed and responded to inbound advanced technical support needs for Sprint/Apple customers. Resolved customer issues in a clear, courteous, and timely manner. Assisted customers in scheduling support with instore representatives. Often assisted customer with billing questions, account/service changes, and had opportunities to upsell services and products.

Fort Worth, Texas, United States

Supervised a team of six tellers. Trained, new employees on banking procedures, cash drawer, and opening/closing accounts. Approved and negotiated checks above teller limits. Resolved escalated customer issues. Managed the audit of teller’s cash drawers to ensure tellers followed Federal Regulations. Offered several financial accounts in retail sales environment, was responsible for banking center goal, teller goals, and personal goal. Made weekly schedules and maintained all sensitive and… Show more Supervised a team of six tellers. Trained, new employees on banking procedures, cash drawer, and opening/closing accounts. Approved and negotiated checks above teller limits. Resolved escalated customer issues. Managed the audit of teller’s cash drawers to ensure tellers followed Federal Regulations. Offered several financial accounts in retail sales environment, was responsible for banking center goal, teller goals, and personal goal. Made weekly schedules and maintained all sensitive and private information to ensure banking center was audit ready and in compliance. Was the Vault for the entire banking center. Show less

Ec-12 Special Education

Pursuing state certification in EC-12 Special Education.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Chapter of The National Society of Leadership Success, Sigma Alpha Pi The Business Administration degree focused.