Érika Pedroso Email & Phone Number

Montreal, Quebec, Canada

* Drive business development opportunities for CAMP by becoming a trusted colleague and on-site representative for a Bombardier and Bell Flight.* Determine the needs of the partnership by building relationships, identify overall impact on the business, and working to co-create solutions or escalate issues.* Support on-site deliveries of new aircraft and work to capture these customers on CAMP through presentations and product demonstrations that communicate the value delivered by the CAMP service.* Identify opportunities to improve the relationship with this key partner, drive new business, and enhance our value.* Work cross-functionally with our Product, Operations, and Sales teams to make sure the partner has the best possible experience related to CAMP’s services.* Become an expert in the CAMP external and internal products and develop working knowledge of the CAMP enterprise solution.* Understand customer requirements and configure CAMP’s product offerings to drive efficiency and meet customer’s specifications.* Clearly articulate features and differentiate CAMP’s product offerings across new and existing CAMP customers.* Draft and deliver targeted presentations.* Record, manage and track customer issues through final resolution.* Perform post-resolution follow-ups of customer issue requests.

Longueuil, Quebec, Canada

• Provide dedicated and customized customer awareness to new customers regarding the pay per hour engine maintenance services (Eagle Service Plan (ESP)) and free period available for new PT6A engines; • Responsible to create, monitor and close CRM (Customer Relationship Management) Sales Leads in coordination with General Aviation OEM’s (Textron, Epic, Daher, Pilatus, Piper, Piaggio), Pratt & Whitney worldwide Regional Sales Managers (RSM) and Field Service Managers (FSM); • Prepare regularly workshops with OEMs to increase partnership engagement and customer capture at aircraft delivery; • Assist new PT6A customers during the onboarding: Pratt & Whitney Customer Registration, Eagle Service Plan (ESP) enrollment forms, pay-per-hour engine services agreements, technical publications, and oil analysis registration; • Dedicated technical and commercial support for PT6A engine customers enrolled in the pay-per-hour engine maintenance services (ESP) during free period for: 24/7 AOG support, Mobile Repair team, engine parts, third party support, pay per hour monthly report and payment invoices; • Responsible to create, maintain, and improve internal procedures, KPI’s, marketing material and quarterly report.

Longueuil, Quebec, Canada

• Front line Customer Service Representative providing full aftermarket support to ESP Customers and PWC Operations for engines;• Represents PWC as point of contact for Customer while interacting directly with numerous teams within value stream. (ex. ITC, IT, Quality, Operations, Engineering, Warranty, Supply Chain, Finance, Sales);• Support technical and commercial inquiries and issues regarding the ESP plans Silver, Silver Lite, Gold, Gold Lite and Platinum;• Authorize Work Authorizations to support PWC MRT and FBO MRT for AOG situations;• Authorize WA to cover parts and consumables for AOG, troubleshooting, unscheduled and scheduled maintenance (on-wing events);• Analyze and authorize coverage for PWC Service Bulletins;• Responsible to create, monitor and close PWC cases and issue Work Authorizations to ESP customers;• Monitor AOG reports and participate on Daily AOG meetings;• Support improvements on the ESP plan under technical and commercial aspects;

Montreal, Canada Area

• Track and trace Air, Sea and trucking shipments online and with timely follow up with overseas partners and all related stakeholders and update systems accordingly;• Preparing, checking and monitoring documentation of all international bookings;• Preparing export declarations;• Communicate efficiently with overseas partners and make proper follow-up on shipments;• Building and maintaining good relations with overseas partners, customers and co-workers;• Read, monitor and respond promptly to specific incoming communications (clients and other business partners-domestic and overseas);• Provide assistance when needed to improve products and services;

Montreal, Canada Area

-Preparing, checking and monitoring documentation of all Key Accounts bookings;-Trace and trace Air, Sea and trucking shipments online;-Preparing SLAs and follow up with overseas partners.

Montreal, Canada Area

Campinas Area, Brazil

• Responsible for the Department of Engineering and Quality in company; Analysis for Service Bulletins (SB's), Service Letters (SL), Airworthiness Directives (AD) and aeronautical regulations;• Technical support for maintenance mechanics and inspectors;• Monitoring A.O.G. maintenance services;• Monitoring technical inspectors by Brazilian Authority (ANAC);• Development of manuals required by the local Aeronautical Authority under FAR 145 (Organization Manual, Quality Control Manual, Training Program, Drug and Alcohol Testing (FAR 120);• Development of maintenance certification in capability the company:1. Beechcraft: Bonanza A36, A36TC, B36TC, G36 Baron B55, 58, G58 King Air C90-1,C90A, C90B, C90GT, C90GTi, C90GTx, F902. Cessna; LC-41-550FG, LC42-550FG/T2403. Cirrus; SR20, SR22, SR22T4. Epic LT, E10005. Piper; Seneca III,IV,V, Mirage and Jet Prop, Matrix, Meridian;• Submission service report and staff aeronautics authority site;• Elaboration the list of tools need for maintenance services;• Development of calibration criteria;• Elaborations of inspections sheets;• Responsible for contact with the technical support Textron Aviation, Cirrus, Piper ant Continental;• Control and registration of compliance AD, maintenance of GSE`s, Technical publications, Regulations updates, etc.

Campinas, São Paulo, Brazil

• Responsible for the Department of Engineering and Quality in company; Analysis for Service Bulletins (SB's), Service Letters (SL), Airworthiness Directives (AD) and aeronautical regulations;• Technical support for maintenance mechanics and inspectors;• Monitoring A.O.G. maintenance services;• Monitoring technical inspectors by Brazilian Authority (ANAC), Argentian Authority (ANAC) and Bombardier;• Development of manuals required by the local Aeronautical Authority under FAR 145 (Organization Manual, Quality Control Manual, Training Program, Drug and Alcohol Testing (FAR 120);• Development of maintenance certification in capability the company:1. Learjet 35/35A/36/36A; 2. Learjet 31/31A; Learjet 40/45/XR; 3. Learjet 60/XR; 4. Challenger BD-100-1A-10 (CH 300/350); 5. Global BD 700-1A-10 and Global BD 700-1A-10 (Global Express and Express XRS); 6. Overhaul of MLG applicable from Learjet 45/40;• Responsible for contact with the technical support Bombardier Canada (Challenger and Global series) and Bombardier Wichita (Learjet series);• Control and registration of compliance AD, maintenance of GSE`s, Technical publications, Regulations updates, etc.

Visual inspection and dimensional reporting of inspection and measuring, reading standards and requirements related to the application process and negotiations material not - as through the tools of quality, participation and Lean Kaizen events, internal and external audits for quality assurance suppliers and deployment of NBR 15100/AS9100

Aec, International Commerce Import-Export (Fitt)

Bachelor Of Engineering - Be, Aerospace, Aeronautical And Astronautical Engineering