Erika Piesch Email & Phone Number

Prague, Czechia

Česko

As a Training Consultant and L&D Specialist, I focus on developing comprehensive learning strategies, managing LMS platforms, and creating engaging e-learning courses. With an emphasis on supporting continuous professional growth, I ensure that learning initiatives align with organizational goals. Passionate about crafting effective educational experiences, I help enhance performance and development at all levels.

Praha - Metropolitní Oblast

Responsible for building and leading a team of internal trainers, delivering soft skills training. Supporting the sales skills of front line staff and collaborating on internal projects.

Czech Republic

Responsible for building and leading of an internal trainers team, delivering of soft skills trainings and other development tools to the employees of Client service department - SK (1600+), trainers development, creating and implementing of training concepts, creating of Talent program in close cooperation with HR, internal communication of SK, e-learning, support for projects

Quality monitoring of "end to end” processes from a customer perspective, building a team of internal coaches, creating and implementing of training programs and other development activities for employees of front line (especially in soft skills area)

Support for building up of training centers in a group especially for Collections processes, monitoring of calls quality, creating and implementing of soft and hard skills trainings.

Operations manager - responsible for training and development of 1200+ OPS employees (Acquisitions, Collections,Customer services - Back office, Call center, Telesales and other).Creation and implementation of training concepts, budget management, vendor management, calls monitoring, leading and coordinating 2 teams (16 trainers - 2 training centres Praha - Ostrava).

Built sales training concept for S2S (service to sales) for CUS. Trained all sales activity of Operations. Member of S2S core project team, participated in setting up processes. Training and coaching sales forces.

Sales manager - responsible for hiring, training and management, in charge of 30 salesmen.

Coaching

NLP Practitioner ICF- Acredited Coach Training Program approved by International Coach Federation - 2011 Family Coaching - 2010 Team.

Bc., Adult Education