Senior Service Delivery Manager
Current
Jan 2019 - Present
AeroLeads people directory · profile
Erika Prada Email & Phone Number
Senior Service Delivery Manager
at
Civica
1 work email found
@civica.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Service Delivery Manager
Location
London Area, United Kingdom
Company size
Who is Erika Prada? Overview
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Quick answer
Erika Prada is listed as Senior Service Delivery Manager at Civica, a with 2892 employees, based in London Area, United Kingdom. AeroLeads shows a work email signal at civica.co.uk and a matched LinkedIn profile for Erika Prada.
Erika Prada previously worked as IT Project Manager at Civica and Operations Support Manager at Icasework. Erika Prada holds Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours from Northumbria University.
Company email context
Email format at Civica
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{first}.{last}@civica.co.uk
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AeroLeads found 1 current-domain work email signal for Erika Prada. Compare company email patterns before reaching out.
Profile bio
About Erika Prada
An accomplished Programme and Project Manager with a proven ability to deliver exceptional results, adept at ensuring each project meets its goals and adheres to budget. Equipped with over 15 years' experience delivering projects using PRINCE2 and Agile methodologies. Robust technical knowledge in Software as a Service and web development, with particular emphasis in user-centred design methodologies. A team player with strong interpersonal skills who build excellent working relationships with people at all levels. Goal oriented, self-motivated and adaptable individual
Listed skills include Change Management, Public Sector, Stakeholder Engagement, Leadership, and 43 others.
Current workplace
Erika Prada's current company
Company context helps verify the profile and gives searchers a useful next step.
Civica
6 roles
Erika Prada work experience
A career timeline built from the work history available for this profile.
It Project Manager
Operations Support Manager
Business Transformation
Part of the team who coordinated a business change programme (£6m of projects) to modernise and improve the way the organisation delivers services to customers as well as delivering significant in-year and long term savings. I provided quality assurance and project support to a number of customer services, technology and shared services projects delivered in partnership with other public bodies and commercial organisations.
Mar 2010 - Mar 2012
Customer Services Manager
Managed the strategic delivery of the customer care policy for Barking and Dagenham from 2005 till 2010. I was responsible for supporting teams through self assessments and formal assessments, such as the Customer Services Excellent Standard (previously known as Charter Mark). In this role I was responsible for managing a budget of up to £200k for the implementation of customer services improvement projects and for leading and managing a team of staff. I devised and implemented a consultation scheme, initiating over 300 customer service improvement projects. I supported the implementation of the first major transformation programme for Barking and Dagenham council.
Jul 2005 - Feb 2010
Customer Care Coordinator
In this role, I developed customer care standards, set up and managed a group of mystery shoppers, supported the first Investors in people award and assisted the Chief Executive with research tasks. It was here when I started training in business project redesign (BPR) and assisted Deloitte and Northgate with the development of the first Customer Relationship Management system by carrying out interviews with key stakeholders, mapping business processes and writing scripts for the new system. I assisted the Head of Customer Services in setting up objectives and targets to ensuring that data measured and collected was valid and reflected customer service quality.
Sep 2001 - Jun 2005
Team & coworkers
Colleagues at Civica
Other employees you can reach at civica.co.uk. View company contacts for 2892 employees →
DB
Daisy Bennett
Colleague at CivicaStockport, England, United Kingdom
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AV
Andrea Vasey
Colleague at CivicaUnited Kingdom
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JC
James Cross
Colleague at CivicaThornbury, Victoria, Australia
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PL
Paul Lacey
Colleague at CivicaDudley, England, United Kingdom
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SD
Shuzna Din
Colleague at CivicaLondon, England, United Kingdom
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DB
David Bonas
Colleague at CivicaNuneaton, England, United Kingdom
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SG
Supriya Gupta
Colleague at CivicaVadodara, Gujarat, India
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SS
Samira Saif
Colleague at CivicaGreater London, England, United Kingdom
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NT
Nishant Trivedi
Colleague at CivicaVadodara, Gujarat, India
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RB
Reuben Brown
Colleague at CivicaBelfast Metropolitan Area, United Kingdom
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Daisy Bennett
Colleague at CivicaStockport, England, United Kingdom
View →
AV
Andrea Vasey
Colleague at CivicaUnited Kingdom
View →
JC
James Cross
Colleague at CivicaThornbury, Victoria, Australia
View →
PL
Paul Lacey
Colleague at CivicaDudley, England, United Kingdom
View →
SD
Shuzna Din
Colleague at CivicaLondon, England, United Kingdom
View →
DB
David Bonas
Colleague at CivicaNuneaton, England, United Kingdom
View →
SG
Supriya Gupta
Colleague at CivicaVadodara, Gujarat, India
View →
SS
Samira Saif
Colleague at CivicaGreater London, England, United Kingdom
View →
NT
Nishant Trivedi
Colleague at CivicaVadodara, Gujarat, India
View →
RB
Reuben Brown
Colleague at CivicaBelfast Metropolitan Area, United Kingdom
View →
6 education records
Erika Prada education
Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours
Practitioner, Lean Approaches, Business Transformation And Systems Thinking.
Capital Ambition / London Councils Service Transformation Academy
Practitioner, Business Process Re-Design
Value Adding
Int. Diploma, Management
Institute Of Leadership And Management (2006)
Nvq Level 2, Customer Services
Ocr (Oxford Cambridge And Rsa Examinations)
Bachelor'S Degree, Modern Languages
Universidad Pedagógica Nacional (Co)
FAQ
Frequently asked questions about Erika Prada
Quick answers generated from the profile data available on this page.
What company does Erika Prada work for?
Erika Prada works for Civica.
What is Erika Prada's role at Civica?
Erika Prada is listed as Senior Service Delivery Manager at Civica.
What is Erika Prada's email address?
AeroLeads has found 1 work email signal at @civica.co.uk for Erika Prada at Civica.
Where is Erika Prada based?
Erika Prada is based in London Area, United Kingdom while working with Civica.
What companies has Erika Prada worked for?
Erika Prada has worked for Civica, Icasework, London Borough Of Barking And Dagenham, and Lb Barking And Dagenham.
Who are Erika Prada's colleagues at Civica?
Erika Prada's colleagues at Civica include Daisy Bennett, Andrea Vasey, James Cross, Paul Lacey, and Shuzna Din.
How can I contact Erika Prada?
You can use AeroLeads to view verified contact signals for Erika Prada at Civica, including work email, phone, and LinkedIn data when available.
What schools did Erika Prada attend?
Erika Prada holds Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours from Northumbria University.
What skills is Erika Prada known for?
Erika Prada is listed with skills including Change Management, Public Sector, Stakeholder Engagement, Leadership, Training, Local Government, Stakeholder Management, and Team Management.
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