Senior Service Delivery Manager
Current
Jan 2019 - Present
AeroLeads people directory · profile
Erika Prada Email & Phone Number
Operations and Service Delivery Manager at Civica
at
Civica
1 work email found
@civica.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Operations and Service Delivery Manager at Civica
Location
London Area, United Kingdom, United Kingdom
Company size
Who is Erika Prada? Overview
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Quick answer
Erika Prada is listed as Operations and Service Delivery Manager at Civica at Civica, a company with 2892 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at civica.co.uk and a matched LinkedIn profile for Erika Prada.
Erika Prada previously worked as Senior Service Delivery Manager at Civica and IT Project Manager at Civica. Erika Prada holds Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours from Northumbria University.
Company email context
Email format at Civica
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{first}.{last}@civica.co.uk
89% confidence
AeroLeads found 1 current-domain work email signal for Erika Prada. Compare company email patterns before reaching out.
Profile bio
About Erika Prada
An accomplished Programme and Project Manager with a proven ability to deliver exceptional results, adept at ensuring each project meets its goals and adheres to budget. Equipped with over 15 years' experience delivering projects using PRINCE2 and Agile methodologies. Robust technical knowledge in Software as a Service and web development, with particular emphasis in user-centred design methodologies. A team player with strong interpersonal skills who build excellent working relationships with people at all levels. Goal oriented, self-motivated and adaptable individual
Listed skills include Change Management, Public Sector, Stakeholder Engagement, Leadership, and 43 others.
Current workplace
Erika Prada's current company
Company context helps verify the profile and gives searchers a useful next step.
Civica
6 roles
Erika Prada work experience
A career timeline built from the work history available for this profile.
It Project Manager
Current
Nov 2018 - Present
Operations Support Manager
Current
Nov 2016 - Present
Business Transformation
Part of the team who coordinated a business change programme (£6m of projects) to modernise and improve the way the organisation delivers services to customers as well as delivering significant in-year and long term savings. I provided quality assurance and project support to a number of customer services, technology and shared services projects delivered.
Mar 2010 - Mar 2012
Customer Services Manager
Managed the strategic delivery of the customer care policy for Barking and Dagenham from 2005 till 2010. I was responsible for supporting teams through self assessments and formal assessments, such as the Customer Services Excellent Standard (previously known as Charter Mark). In this role I was responsible for managing a budget of up to £200k for the.
Jul 2005 - Feb 2010
Customer Care Coordinator
In this role, I developed customer care standards, set up and managed a group of mystery shoppers, supported the first Investors in people award and assisted the Chief Executive with research tasks. It was here when I started training in business project redesign (BPR) and assisted Deloitte and Northgate with the development of the first Customer.
Sep 2001 - Jun 2005
Team & coworkers
Colleagues at Civica
Other employees you can reach at civica.co.uk. View company contacts for 2892 employees →
AD
Aiden Desmond
Colleague at CivicaWest Midlands, England, United Kingdom, United Kingdom
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ML
Mark Lawler
Colleague at CivicaSelby, England, United Kingdom, United Kingdom
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KR
Kalli Rust
Colleague at CivicaMilton Keynes, England, United Kingdom, United Kingdom
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JP
Jaydip Pitroda
Colleague at CivicaVadodara, Gujarat, India, India
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DB
Dipak Badgujar
Colleague at CivicaVadodara, Gujarat, India, India
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JF
Jim Fox
Colleague at CivicaElanora, Queensland, Australia, Australia
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SC
Scott Cameron
Colleague at CivicaLeeds, England, United Kingdom, United Kingdom
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BM
Bethany Marshall
Colleague at CivicaMargate, England, United Kingdom, United Kingdom
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GA
Gary Ayres
Colleague at CivicaLuton, England, United Kingdom, United Kingdom
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NH
Natasha Hili
Colleague at CivicaGreater Perth Area, Australia
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Aiden Desmond
Colleague at CivicaWest Midlands, England, United Kingdom, United Kingdom
View →
ML
Mark Lawler
Colleague at CivicaSelby, England, United Kingdom, United Kingdom
View →
KR
Kalli Rust
Colleague at CivicaMilton Keynes, England, United Kingdom, United Kingdom
View →
JP
Jaydip Pitroda
Colleague at CivicaVadodara, Gujarat, India, India
View →
DB
Dipak Badgujar
Colleague at CivicaVadodara, Gujarat, India, India
View →
JF
Jim Fox
Colleague at CivicaElanora, Queensland, Australia, Australia
View →
SC
Scott Cameron
Colleague at CivicaLeeds, England, United Kingdom, United Kingdom
View →
BM
Bethany Marshall
Colleague at CivicaMargate, England, United Kingdom, United Kingdom
View →
GA
Gary Ayres
Colleague at CivicaLuton, England, United Kingdom, United Kingdom
View →
NH
Natasha Hili
Colleague at CivicaGreater Perth Area, Australia
View →
6 education records
Erika Prada education
Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours
Practitioner, Lean Approaches, Business Transformation And Systems Thinking.
Capital Ambition / London Councils Service Transformation Academy
Practitioner, Business Process Re-Design
Value Adding
Int. Diploma, Management
Institute Of Leadership And Management (2006)
Nvq Level 2, Customer Services
Ocr (Oxford Cambridge And Rsa Examinations)
Bachelor'S Degree, Modern Languages
Universidad Pedagógica Nacional (Co)
FAQ
Frequently asked questions about Erika Prada
Quick answers generated from the profile data available on this page.
What company does Erika Prada work for?
Erika Prada works for Civica.
What is Erika Prada's role at Civica?
Erika Prada is listed as Operations and Service Delivery Manager at Civica at Civica.
What is Erika Prada's email address?
AeroLeads has found 1 work email signal at @civica.co.uk for Erika Prada at Civica.
Where is Erika Prada based?
Erika Prada is based in London Area, United Kingdom, United Kingdom while working with Civica.
What companies has Erika Prada worked for?
Erika Prada has worked for Civica, Icasework, London Borough Of Barking And Dagenham, and Lb Barking And Dagenham.
Who are Erika Prada's colleagues at Civica?
Erika Prada's colleagues at Civica include Aiden Desmond, Mark Lawler, Kalli Rust, Jaydip Pitroda, and Dipak Badgujar.
How can I contact Erika Prada?
You can use AeroLeads to view verified contact signals for Erika Prada at Civica, including work email, phone, and LinkedIn data when available.
What schools did Erika Prada attend?
Erika Prada holds Bachelor Of Science (B.Sc.), Web Development And Design, First Class Honours from Northumbria University.
What skills is Erika Prada known for?
Erika Prada is listed with skills including Change Management, Public Sector, Stakeholder Engagement, Leadership, Training, Local Government, Stakeholder Management, and Team Management.
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