Erika Koh Email & Phone Number

Global leadership role responsible for relationship management with affiliate network in over 50 countries and oversight of the Affiliate Services team, providing support in the areas of global branding, multi-national sales operations, and implementation of methodology and standards.

United States

Leadership role with oversight for the US-based Operations team managing the end-to-end data collection,processing, and reporting processes for our proprietary employee survey in both our List and Advisory Services areas. Responsible for establishing and continuously improving policies and procedures and team management strategies to ensure high data quality, excellent customer service, and program profitability.

Global Headquarters

Leadership role on Global Headquarters Management Team, with oversight of team responsible for product enhancement and product management of leadership development and consulting solutions for international deployment. Set direction, standards, and approach to internal learning & development initiatives and managed and facilitated annual learning program for affiliate network of over 40 affiliates in 50 countries.

Global Headquarters

Product development role overseeing concept-to-delivery development and international deployment of proprietary line of Journey! leadership development programs and ongoing product management of training-related solutions.

Global Headquarters

Focus on the development of affiliate capabilities and increasing quality and consistency of product and service delivery across network of more than 40 affiliates in 50 countries. Set product standards, documented process manuals, and launched comprehensive virtual training program.

United States

Management role with responsibility for ensuring smooth, efficient operations and team productivity in delivering employee survey, focus group, and advisory services. Oversight for product development, people management, budget, and strategic relationships.

United States

San Francisco

Managed growth of core client-facing team, including recruitment, orientation, and supervision of project management team. Managed client relations, including complex project deliveries, negotiating contracts, facilitating problem resolution, and gathering post-project feedback.

San Francisco

Client-facing role with responsibility for client relations, project management, and client deliverables in implementation of employee survey and assessment tools.

Research and public affairs role supporting Japanese consular officers with goal of enhancing relations with the financial and high-tech business communities.

Osaka, Japan

Dual role included delivering private classroom English instruction and acting as front-line manager of team of international instructors