Erika R. Email & Phone Number

United States

-Obtained CUNA Financial Counseling Certification.-Counsel members during financial hardships.-De-escalate calls by listening to members' concerns and resolving issues.-Follow FDCPA laws and guidelines.-Contact members by telephone, email, letters, and negotiate payments for delinquent accounts.-Refer delinquent accounts for legal action, including wage garnishment and property liens, to mitigate loss for the credit union. -Manage a caseload of over 60 active lawsuits.-Recommend loans for repossession, skip trace, and process Notice of Storage for impounded vehicles.-Handle CPI conversations with members and help verify insurance coverage with third party vendors.

United States

-Taught core curriculum subjects in Spanish and evaluated participants to determine readiness for taking the exam.-Reported attendance, test scores and outcomes as requested by the grant program.-Provided laptops and wifi hotspots for at home education.

-Advise students on their degree plans and requirements for graduation.-Inform students about general education requirements, transfer credits, and changes to catalog.-Resolve student problems, concerns, and clarify university policies and procedures or refer to appropriate university resources.-Conducted a research project pertaining to the University’s LatinX student population. Assigned responsibility for gathering data regarding student enrollment, retention, and graduation rates.-Conducted a LatinX student survey to increase the university's graduation and retention rates, along with presenting findings to the Dean of Students.-Recipient of The Cesar Chavez Student Leadership Award-Utilize organizational skills to organize academic advisor calendars and meetings, schedule phone appointments, and document student case notes.

-Assisted customers with their financial needs by tailoring services and products to fit their financial goals.-Utilized company software to effectively complete bank transactions.-Responsible for maintaining and balancing a cash drawer.-Received extensive training in banking procedures to maximize customer security and follow banking guidelines.

-Assisted supervising attorney in preparation for a federal criminal trial and family law cases.-Prepared case exhibits and evidence in advance for trial.-Created and sent memos, briefs, and documents that would be filed in court at the request of the supervising attorney.-Oversaw organization of client correspondence, prepared mailing, handled phone calls, and managed trial and master calendars.

Bachelor Of Arts - Ba, General Studies

Bachelor Of Applied Science - Bas, Paralegal Studies

Associate'S Degree, Paralegal Studies