Erika Bowen work email
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Erika Bowen personal email
Active DoD Secret Clearance. Professional ITIL Certified Configuration Manager with 10+ years of Service Management experience. Enthusiastic team player with a passion for process efficiency and improvement, has documented dozens of procedures for US Army program office and manages over $2 million in software assets. Extensive experience facilitating CCB/TRB, has processed thousands of ECPs/CRs and strives for consistency, accuracy and excellence in all forms of communication and presentation.
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Sr. Change ManagerGeneral Dynamics Information Technology Jul 2024 - PresentFalls Church, Virginia, UsF-35 Joint Program Office OCIO -
Configuration ManagerIpower, Llc Virginia Jan 2017 - Jul 2024Reston, Virginia, UsUS Army - PM DoD BiometricsResponsible for Asset Management, Change Management, Knowledge Management and Configuration Management for PM Biometrics program office (Acquisitions); Manage Configuration Control Board (CCB) and Technical Control Board (TRB); Maintain software licenses, renewals, cost and tracking; Built and maintain SharePoint2013 structure for program and product office -
Change Record ConsultantUspto Jun 2016 - Jan 2017Alexandria, Virginia, UsDeveloped a new Change Management TeamCreated streamlined and efficient procedures and process for maintaining a large scale technical environment across the USPTOCoordinated Change Advisory BoardManaged approval of Change Requests -
It Service Management ConsultantAccenture Federal Services Aug 2013 - Jun 2016Dublin 2, IeUS Army- GFEBSManaged small CM Team for an SAP ERP projectMaintained documentation library, baselining process and procedures (Functional/Technical Design documents, Configuration Rationales and Configuration Designs)Managed the Change Control Board (CCB) Change Requests (from initiation through approvals and implementation) -
ConsultantDeloitte Nov 2012 - Aug 2013Worldwide, OoInternal Revenue Service (IRS)Served as project manager for implementing Change Management to technical divisions of a federal agency. -
It Service Management AnalystAccenture Federal Services Jul 2009 - Oct 2012Dublin 2, IeUS Army - GFEBSEstablished Release/Patch Calendar each year to map out all stages and deadlines for code changesWorked with Production Operations Functional teams to gather and track all Change Requests that require changes to ProductionDetermined size and scope of monthly patches and gathered required government approvalsMet twice weekly with all Functional Leads and Application Development resources to get current status on code development, testing, approvals, and validation strategyDeveloped and coordinated migration plans for each Monthly PatchMet with all Operations Leads to review schedule, migration timeline and procedures, confirm system availability, and establish no cross-team overlapFacilitated Monthly Patches and document all implementation validationsHosted weekly Technical Change Control Board meetings with Senior ExecutivesMaintained Long-Term Enhancement tracking documentation and schedulesDesigned new, modified existing, and maintained communications and reports delivered to client and internal audiences -
Manager, ResourcesClub Managers Association Of America Jan 2006 - Jul 2009Coordinate auction at World Conference (raises over $35K annually), maintain CMAA's International Wine Society- to include working with the Board of Directors to implement changes and improvements. Coordinate subscriptions for premier membership and serve as direct liason for premier subscribers.
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Event Services ManagerBethesda North Marriott Hotel And Conference Center 2005 - 2006Managed 20+ associates in their scheduling and daily assignements, primary floor manager for all on-going hotel events, ensured all events went smoothly, were set up correctly and met all safety requirements.
Erika Bowen Skills
Erika Bowen Education Details
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Penn State UniversityHospitality Management
Frequently Asked Questions about Erika Bowen
What company does Erika Bowen work for?
Erika Bowen works for General Dynamics Information Technology
What is Erika Bowen's role at the current company?
Erika Bowen's current role is Sr. Change Manager.
What is Erika Bowen's email address?
Erika Bowen's email address is er****@****ure.com
What schools did Erika Bowen attend?
Erika Bowen attended Penn State University.
What skills is Erika Bowen known for?
Erika Bowen has skills like Process Improvement, Change Management, Integration, Cross Functional Team Leadership, It Service Management, Software Documentation, Business Process Improvement, Management, Business Process, Strategy, Itil V3 Foundations Certified, Incident Management.
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