Experience in running all aspects of a business including: accounting/bookkeeping, AR/AP, collections, project management, customer service, purchasing, and sales. Successfully managed a multi-year, sales tax audit with Sate of Texas, with final determination of “No Tax Due”. Oversaw operational activities at every level within the company by maintaining a high level of organization and positive disposition. Other duties include: - Bookkeeping, invoicing, payment posting, bank deposits, reconciling bank accounts (daily/weekly/monthly), budgeting, and remitting accounts payables. - Generate and interpret ad hoc reports for owner regarding payroll, sales revenue, expenses, etc. -Assist in End-of-Year federal income tax accounting by collecting all necessary documents for CPA and resolving any discrepancies. -Manage customer and vendor relationships, with acute memory for names, dates, and personal details. -Maintain and update multiple databases which records of all customer projects from 20+ years.

Discovered major issue involving insurance recoupments. Strategized and implemented solutions with uppermanagement, and monitored progress until issue was resolved. Month-End reconciliation experience. Collaborated and worked as a team to reduce “Unapplied Accounts” from over $2.3 million to $900k within one year. Primary duties include: audit accounts for accuracy, verify company payment posting procedures are followed, mentor team members, generate various reports for management. Other duties include: Post payments electronically and manually for both insurance and patient payments. -Generate and evaluate reports of the Cash Application department staff. -Research and process all monies received without the proper documentation. -Reconcile assigned insurances and verify batches are balanced daily. -Run/analyze reports to identify and correct payment posting errors. -Work closely with management and offshore partners to identify missing EFT deposits/ERA files. -Assist refund team with refund request letters from insurance companies by verifying the accuracy of payments, adjustments, and write offs posted to each account in question. -Assist in enrolling EFT and ERAs for all insurance payers as needed. -Evaluate current posting processes and provide alternative solutions to management to help increase efficiency/work flow issues. -Developed methods to analyze staff performance and assisted in creating such reports. -Created training material and “How To” documentation for Cash Application processes, as well as train and re-train staff as needed.

-Post payments according to payment batches and verify that batch totals match. -Research and process all money received without proper documentation. -Investigate and respond to refund request letters by verifying the accuracy of payments, contracts, and adjustments posted to each account in question and process overpaid accounts according to company protocol. -Calculate and verify daily deposit total and take to bank for deposit into bank account. -Generate manual reports to audit and research accounts with claims or payment errors; determine the cause and provide insight on how to correct errors with management. -Import and review Electronic Patient Care Reports to assign CTP, HCPCS, ICD-9, and modifiers to incoming invoices according to industry standards. -Appeal claims that are denied or processed incorrectly, request records from hospitals, and supply supporting back up documentation necessary for the appeal process. -Receive attorney correspondence and create invoices for medical/billing records requests and provide attorney(s) with requested documentation while following State and HIPPA standards.