Erik H. Email & Phone Number

New York City Metropolitan Area

Serving as a primary point of contact for select click based client accounts, managing relationships and addressing any technical issues or general concerns.Leading the implementation and usage of speech analytics within the Insurance (Medicare) division. Utilizing data to spot trends of customers, as well as optimizing call center agents behavior/training to encourage improved customer interactions experiences.Automating repetitive tasks in python to improve work time efficiency and reduce human error.Documenting processes and procedures for new hires, ensuring clear understandings of company operations, policies, and workplace culture to every task we complete as a company.

Dallas/Fort Worth Area

Richardson, Texas

Tested bulk components of music and media code for features on the company's flagship product. Dealt with primarily wireless elements, but still dabbled in creating full scale models of integral sections of wired hardware for demo and marketing use.Managed company wide installs of latest software on the market.Scripted, filmed and acted in "how to videos" to be used as demo reals for new and returning customers.

Richardson, Texas

Raised significant funds to contribute towards the organization's charity and scholarship fund. (The Boys and Girls Club) The organization saw over a 2,500% percent return on their investment while I was holding office. Implemented programs, utilized reoccurring events and set in place guidelines to continuously raise funds for the future goals of the organization.Hosted meetings with committee members on a weekly basis, as well as holding meetings with local outside companies to negotiate progress for the organization as a whole.

Mckinney, Texas

Ensured that essential supplies were kept in stock as well as ordering new and necessary materials for kitchen and club operation. Cataloged items in inventory in a FIFO system to minimize employee time searching for vital ingredients.Lead a diligent crew of busboys, delegated work among the employees during the "after-hours" of the club.Prepared and presented to over 20 newly married couples custom, and often intricate requests for meals and decorations for their wedding receptions.

Mckinney

Second in command in the kitchen. Was in charge of managing and fulfilling a steady stream of orders as well as managing the kitchen staff when the head chef was out.

Plano, Texas

Software and hardware tester - Tested top of the line software and hardware looking for bugs or glitches within the product the company was developing.Code tester - Wrote, ran and modified code that the company's product ran to ensure a bug free system.Reorganized essential server rooms to allow easier access to employees.

Bachelor'S Degree, Information Technology Systems

Activities and Societies: Chi Phi Fraternity, Radio UTD, Real Estate Club, Big Data Club

High School

Activities and Societies: Executive Producer of school's biweekly newscast. Co - Founder of "The Secret Drawer Society" Co - Founder.