Dedicated to delivering exceptional service in a renowned establishment boasting 314 rooms, I played a pivotal role in ensuring the seamless operation and outstanding guest experience.In this dynamic role, my day-to-day responsibilities encompassed a wide array of tasks essential to the smooth functioning of the hotel:Managed daily front and back office operations for a 314-room hotel, ensuring high-quality service.Resolved customer issues, handled overbookings, and managed last-minute reservations to maintainguest satisfaction.Developed strategies to improve front office operations and customer service.Managed customer queries, ensured guest satisfaction, handled no-shows, and oversawreservations.Maintained effective communication and collaboration with all departments.Managed email correspondence, invoice analysis, and merchandising.Provided cultural information, organized excursions, and arranged travel itineraries for guests toenhance their stay.Verified reservations and served as substitute duty manager ( If necessary)Collected and analyzed statistics, and managed the training and development of front office staff.Ensured regular and VIP guests were recognized and treated accordingly.Led strategic planning and negotiations to optimize operations.Ensured adherence to existing procedures by the reception team.

Customer services, tills operation and organisation.exchange in Dublin Ireland

Provided administrative support to the Human Resources Manager at a small business with up to50 employees.Managed recruitment documentation, job vacancies, and paperwork for new hires.Assisted in candidate sourcing and recruitment tasks, including job descriptions and postingopenings.Managed employee benefits such as meal cards, transportation tickets, health insurance, andpayroll.• Supported accounts payable/receivable and contract management.• Coordinated employee vacations and provided reception support as needed.• Contributed to content creation for the digital employee handbook and intranet

Control of correspondence / documents, screening of CVs, call for candidates, preparation of materials to be used in the process, application and correction of exams, management support of processes, experience in the recruitment process of Sebrae in São Paulo Brazil.

Contacted hospitals and city authorities to obtain price quotations and negotiate medicationprices.• Managed purchasing processes, invoicing, and billing.• Performed administrative tasks, providing support across departments.• Ensured efficient logistics for delivering medical supplies to hospitals

Provided administrative support in the Human Resources and Logistics departments.Assisting with job postings on platforms such as Facebook and Catho, scheduling interviews,andverifying documentation for new hires.Assisted supervisors in ensuring cleaning staff performed their duties correctly and managedoperational vacancies.Controlled and ordered cleaning supplies, ensuring that employees utilized appropriate personalprotective equipment (PPE).Collaborated with the manager on employee benefits, including meal cards and transportationvouchers, and monitored attendance records.