Erika Withers Email & Phone Number

Atlanta Metropolitan Area

Georgia

Recruited new clients, finding opportunities to start or increase our share of their businessRemained current on product knowledge, competitive information, sales skills, and new procedures. I also enhanced these skills through self-study and coaching sessions to review phone calls or target areas for improved performance.Collaborated with the field sales.

Greater Atlanta Area

• Connecting with and serving both our consumer clients and our service clients through the Redbeacon platform via phone and web
• On-boarded new home service professionals throughout the country for new service platform Redbeacon.com within The Home Depot
• Provided frequent feedback to assist the developers in improving the platform and summarized feedback from our service pros and customers
• Trained and supported pros as program launched and through the numerous changes as the program grew
• Assisted customers in using Redbeacon to find service pros for their home projects
• Assisted customers and pros when things went wrong; hearing each party out and finding an acceptable resolution for all involved

Decatur, GA

• Produced and prepared merchandise for shipping to retail accounts and online retail sales
• Analyzed incoming orders to project and fulfill future merchandise needs
• Assisted in collecting delinquent accounts

Decatur, Georgia

• Delivered outstanding client experience by providing warm welcome; identifying and addressing client needs.
• Matched client to optimal Tax Professionals
• Book and confirm client appointments. Followed up with clients after appointment to answer questions and ensure client satisfaction
• Assisted tax professionals with sundry tasks to ensure office appointments remained on time
• Help in local office marketing efforts

Atlanta, Georgia

 Managed calendars for two Senior Directors, their directs and numerous managers Booked complete travel arrangements for domestic and international meetings Planned, set up and executed offsite team meetings, including facilities, equipment and catering Processed and tracked expense reports for Senior Directors Compiled notes from leadership meetings.

Atlanta, Georgia

 Worked directly with General Manager to set and administer store and corporate level goals Managed staff on floor to meet or exceed daily sales quotas Responsible for store opening and closing procedures, including administrative paperwork and bookkeeping Maintained cash drawer, safe and floor stock to ensure accuracy and prevent loss Additional.

Atlanta, Georgia

 Promoted to Small Store Manager within four months after completing corporate training and promoted to Medium Store Manager in less than a year, due to strong sales and consistently exceeding budgets Frequently featured on “Top Ten” list of exemplary sales persons for 500+ store national chain Created and analyzed daily, weekly, monthly and quarterly.

Norfolk, Virginia Area

 Managed in multiple units over a large territory and reported directly to District Manager Opened company’s specialty store and developed successful local advertising and sales campaigns Repeatedly met and exceeded sales goals and quotas Developed and trained newly hired Sales Associates in company policy and procedures Responsible for quarterly.