Erika Stein Email & Phone Number

Fort Lauderdale, FL, US

- Fosters productive relationships with all employees to promote a culture of efficiency & diligence- Oversees the precise completion of all daily front-of-house opening and closing procedures- Performs detailed walk-throughs to assess cleanliness & readiness at the start and end of shifts- Responsible for cash handling activities, including ensuring the.

- Trained, motivated, and supervised all customer-facing employees to ensure optimal service- Developed a full knowledge of all menu items to better service guests and offer recommendations- Acquired loyal customers by maintaining a dedication to customer satisfaction through ensuring the best possible guest experience

- Continually monitored restaurant for service, food, and cleanliness issues- Completed restaurant opening and closing procedures and managed transactions- Created social media presence to improve marketing and develop customer outreach strategies- Developed weekly specials and featured cocktails to increase business during slow seasons- Hired and trained.

- Provided recommendations for meal and drink choices in order to serve customer’s best interest- Collected orders accurately, processed in POS systems & delivered drinks and meals efficiently- Accomplished excellent customer service and made customer’s experience memorable- Assisted in creating sales strategies with management during staff meetings

- Monitored and trained staff on suggestive up-selling practices to increase sales during each meal- Instilled accountability in staff by praising their hard work, achievements, and leading by example- Ensured all staff maintained standards of service through rigorous training and mentorship