Erik Baumgartner Email & Phone Number

Sonoma, CA, US

Sonoma, California, US

Collaborating with cross-functional teams to develop and execute guest-centric programs to contribute to the hotel's reputation for unparalleled service and excellence in the hospitality industry.Implementing tailored engagement strategies to curate a personalized and exceptional experience for guests-reinforcing the brand's image and customer loyalty.

Promoted to the role of Engagement Manager following the successful acquisition of Market Metrix by Clarabridge in April 2014, showcasing my adaptability and business prowess in navigating organizational changes.Led the charge in implementing new client survey initiatives tailored for hospitality guests, employees, and B2B customers, demonstrating a keen.

Sonoma, CA, US

Spearheaded the development and successful launch of a groundbreaking private social engagement application at Fanoob that revolutionized shared experiences in watching sports and real-time live events.Orchestrated strategic bootstrapping efforts, showcasing financial acumen and resilience, while concurrently securing over $100k in funds during the 5+.

Presented annual results and conducted advanced analyses for client executive teams, enhanced their understanding of strategies to boost customer loyalty, and optimized capital spending based on survey feedback and consulting insights.Advised clients on elevating employee engagement and guest loyalty by delivering industry expertise and resources within.

-, US

Managed the Client & Member Services Department at BizBuySell, overseeing functions such as management, policy design, implementation, escalations, and delivering high-level business advising and reporting to executives.Executed comprehensive management and tracking of all site advertising, operations, and billing activities utilizing DART and other.

Washington, District Of Columbia, US

Orchestrated and directed a team of Client Service Associates, providing strategic leadership and fostering a collaborative environment.Streamlined and managed the team's workload to ensure prompt and effective responses to client inquiries, optimizing operational efficiency.Conducted comprehensive training sessions, emphasizing consistent quality.

Washington, District Of Columbia, US

Guided clients through website navigation including unlocking features and designed comprehensive education on LoopNet’s suite of products and services to curate an enhanced user experience.Educated and provided upsell techniques to non-paying clients and successfully converted them into paying clients, thereby impacting revenue growth.Interfaced with.

Washington, District Of Columbia, US

Integral member of a four-person team in a collaborative environment at LoopNet, where top-notch technical support was provided to members for website and network-related issues while fostering a team-oriented approach to problem-solving.Initiated and managed the implementation of an internal client suggestions tracking tool, collected and presented data.

San Francisco, CA, US

Conducted sales operations, order processing, and licensing support for Autodesk customers and business partners, specializing in the Commercial and Discreet channels.Oversaw and managed 150 resellers, the generation of order forms, and facilitated the smooth processing of Return Merchandise Authorizations (RMAs).Acquired an in-depth knowledge in.