Led the IT support team to meet the business needs of site by assisting to prioritise issues and planning daily, weekly and monthly actions.Acted as a third level escalation point for users and software environments onsite.Developed relationships with Site Management to enable IT to better meet site expectations of IT Services and Delivery.Identified and implemented continuous improvement opportunities to standardise current IT site process and activities, including documenting and agreeing standard processes, procedures and functions.Established a proactive approach to ongoing system maintenance, ensuring continuity of daily business operations.Developed and maintained discipline-related policies, documentation and records for the site IT Service Delivery operations function and related processes, including KPI’s.Managed procurement processes, work orders and projects to completion, whilst extending team capability and knowledge in this area.Used world-wide ERP system (SAP) accurately and effectively as a tool to deliver outcomes.Presented short-term IT plans that are aligned with team goals and production related business objectives and budgets.Identified training and development needs to build capacity within the IT support team.

Managed consolidation of IT infrastructure assets in cash centre relocation project.Developed offsite backup process to support business continuity efforts and reduce business risk.Led redeployment of legacy Managed File Transfer service to highly available platform.Deployed and managed business-critical servers and storage systems, including more than 600 virtual servers, 180 physical servers and 100 network switches.Performed IT project administration by investigating recurring technical issues, conducting root-cause analysis, researching potential solutions, demonstrating feasibility, generating proposal documents, setting up labs/training environments, implementing solutions and managing stakeholder communications.Investigated and resolved more than 25 tier I, II and III incident requests per week on average.

Daily Operational Incident Support on SCADA and Process Control infrastructure.Multi-functional role as member of Process Control Specialists team.Specify, implement and support servers, applications, storage systems and network infrastructure. Identify and analyse business and technical opportunities in improving Process Control Operations in coordination with business unit stakeholders.Manage I.T infrastructure Projects.Monitor and document devices on Process Control Network.Implement and maintain TCP/IP core networking services using Windows Server 2003/2008/2012, MS Active Directory, DHCP and DNS.Specify, implement and support VMware Virtual Infrastructure.Perform general supervisory duties in IT Specialists team when required.Establishing and maintaining standard operating procedures, hardware and software specifications for Automation IT.Liaising with vendors and suppliers to maintain support agreements.

Technology leadership role as member of Process Control Superintendents team.Lead team of 4 technicians that maintain, support and implement new IT Infrastructure solutions. Develop and manage section budget, project cash flows for working costs and IT capital projects. Identification of areas for improvement in technology infrastructure. Strategic and tactical planning to align work priorities with business objectives.Team performance management, setting of KPI's.Management of organisational change.Maintain and improve safety, health and environmental standards and practices.Facilitate and ensure knowledge sharing takes place between team members within the department and wider communities.Ensure effective customer service delivery.Analyse IT systems performance and develop plans for improvement.Assist in problem solving to ensure guaranteed uptime, availability and reliability of IT assets.IT asset management.Continuously identify areas of opportunity to improve and optimise the current levels of availability, reliability and process capabilities.Conduct improvement studies and implement solutions for continuous improvement. Manage IT Technology risk in accordance with required standards and processes.IT Infrastructure standards (review, update and specify).Effective PCS design effort namely compiling, understanding and designing of IT specifications, IT systems risk areas, logic diagrams, etc.Vendor relationship management.Auditing and ensuring compliance to standards.Lead weekly team meetings and prepare briefing materials/presentations for senior leadership.

Installation, configuration and support of servers, workstations and PC's for company and clients. Designing and implementing networking solutions for small and medium businesses.On site and remote systems administration and support of contracted clients in other regions.General supervisory responsibility and support for other IT technicians.

Installation and Configuration of various types of PC's and printers.Installation of various Operating Systems on PC's (Windows, Linux).Installation of hardware upgrades and peripherals for PC's.Installation, configuration and support of Netware and Windows servers.Installation of infrastructure cabling for networks.On site Systems Administration tasks for contracted clients.