Erik Bottomley Email & Phone Number

Mesa, Az, Us

Phoenix, Arizona, United States

• Provide response and remediation to escalated endpoint, email, network, and cloud-based threats.• Identify advanced security vulnerabilities and attacks techniques.• Perform incident response for enterprise incidents.• Detect weaknesses in networks and software utilizing prescribed tools, coordinate mitigation strategies with stakeholders• Write and maintain IR procedures and SOC playbooks.• Mentor other SOC analysts.

Arizona, United States

Spearheaded cybersecurity threat detection, assessment, and mitigation as part of a 24/7 global team, enhancing overall security posture.Investigated and resolved potential cybersecurity events using advanced tools and techniques, resolving incidents on average 30% faster than peers.Achieved 100% quality scores on investigations every month since program implementation in 2019.Conducted comprehensive information security risk management during audits, reviews, and risk assessments.Led efforts to improve existing documents and procedures for efficiency and regulatory compliance.Utilized advanced threat detection tools, intrusion detection/prevention systems, network packet analysis, endpoint detection and response, firewalls, anti-malware/anti-virus, and SIEM tools to fortify defenses.Collaborated with the Identity and Access Management team to develop more effective procedures.Documented and communicated technical details concisely, improving cross-team collaboration and knowledge sharing.

Tempe, Arizona, United States

Monitored server, network, storage, and UPS endpoints using Microsoft System Center Operations Manager and Solarwinds, achieving 99.9% uptime.Responded to production system and application outages by executing the ITIL-based Incident Management Process.Performed first-level server hardware and operating system troubleshooting using HP SIM and Microsoft tools, resolving 99% of issues on first contact.Updated the Command Center Shift Turnover portal and performed daily shift turnover to ensure smooth transitions, maintaining operational continuity.

Scottsdale, Az

Provided sole oversight of helpdesk services, including phone, remote, and on-site support for IT equipment.Designed, maintained, and ensured security of data backups for the Enterprise Disaster Recovery Plan, ensuring data integrity and availability.Managed hardware lifecycle and supply maintenance for PCs, printers, and other IT equipment, reducing equipment downtime.Coordinated all maintenance, troubleshooting, and equipment upgrades in the Network Operations Center.