Erik C. Email & Phone Number

Vineland, New Jersey, United States

Residential Insurance Inspections in assigned area.

Vineland Nj

Vineland, New Jersey, United States

Wilmington, Delaware, United States

*Provided troubleshooting techniques in integrating professional audio/video systems*Regular usage of blueprints while servicing the client from sales to installation, as well as long term warranty and technical services*Monitored "premium customer" buying trends, market conditions and competitor actions to adjust strategies while exceeding sales goals*Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities*Managed entire sales cycle across client accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans*Operate lifting machines to assist installation teams and clients while maintaining OSHA standardsIT systems with coding were used in conjunction with MFG systems across various platforms*This position required an extensive knowledge of various premium electronics systems, solar and smart home features, networking infrastructure and structural understanding.

Greater Philadelphia Area

*Recruitment through all phases of onboarding process through Taleo Systems.*Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations*Facilitated all new employee orientations to foster positive team attitude*Complete social media engagements and website assistance*Visited retail locations for inventories and ship back of products while managing multiple teams in various locations remotely.

Usa

*Optimized training curriculum with team exercises, group discussions and lectures.Presented product training programs to new staff members while assessing talent for performance evaluations.*Coordinated training schedule, dates, and logistics as well as maintained all training systems and databases related to product training*Developed new training programs such as online modules, interactive software, language labs and online programs*80% travel*Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.*Partnered with management to conduct individual training needs analysis for required coaching and training.*Created online training module suites to implement into primary training tools for new employees.

Greater Philadelphia Area

*Assisted with demonstrations for Google to showcase functionality*Liaised between customers and manufacturing to design new product*Coordinated with social media, public relations and other teams to execute product introductions*Maximized advertising efforts by developing content for media relations, corporate communications and social media posts*Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion*Tracked key metrics and developed spreadsheets and data models*Collected market data using various research methods to broaden results and optimize marketing strategies.*Trained teams on company protocols, best practices and sales procedures.

Greater Philadelphia Area

*Optimized training curriculum with team exercises, group discussions and lectures.Presented product training programs to new staff members while assessing talent for performance evaluations.*Coordinated training schedule, dates, and logistics as well as maintained all training systems and databases related to product training*Developed new training programs such as online modules, interactive software, language labs and online programs*80% travel*Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.*Partnered with management to conduct individual training needs analysis for required coaching and training.*Created online training module suites to implement into primary training tools for new employees.

Greater Philadelphia Area

*Planned, implemented and tracked sales and marketing strategies to promote brand products.*Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.*Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.*Motivated team members to continuous improvement in promoting and selling target products.*Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.*Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.*Supported marketing teams, creating, deploying and optimizing campaigns for retail clients.

Vineland, Nj

*Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.*Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.*Rotated merchandise and displays to feature new products and promotions.*Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Vineland, Nj

*Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.*Supported clients with business analysis, documentation and data modeling.*Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.*Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.

Vineland, Nj

*Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.*Helped with planning schedules and delegating assignments to meet coverage and service demands.*Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.*Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.*Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.*Monitored security and handled incidents calmly.*Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

United States

Perform computer, phone, internet, and retail furniture sales. Provide excellent customer service.

Deptford Nj

*Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.*Built rapport with customers and assessed needs to make product recommendations and upsell.*Showcased product features to customers and discussed technical details to overcome objections and lock in sales.*Provided first-rate service to all customers and potential customers.*Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Bachelor'S Degree, Business Administration And Management, General

Diploma, General Studies

Certifications

Activities and Societies: Food Hygiene Food Preparation