Erik Cantu Email & Phone Number

Denver, Co, Us

Minneapolis, Minnesota, United States

Skills:Networking Fundamentals: •The TCP/IP Network Model and OSI Reference ModelIPv4 Addressing and SubnettingGeneral Switching • VLAN (Virtual Local Area Network) • Trunk/Access Interfaces • Layer 2 & 3 Data FlowGeneral Routing • Static Routing • Route SummarizationDynamic Routing Protocols (EIGRP, OSPF)Redundancy Protocols: • Port-Channel LACP • HSRP (Hot-Standby Routing Protocol)Additional Protocols and Concepts: • DHCP (Dynamic Host Control Protocol) • Advanced Dynamic Routing Protocols • BGP (Border Gateway Protocol) • NAT (Network Address Translation) • GRE (Generic Routing Encapsulation) • ACL (Access Control List) • BGP Prefix-List • BGP Route-MapExperience:- Demonstrated understanding of networking fundamentals including TCP/IP Network Model, OSI Reference Model, IPv4 Addressing, and Subnetting.- Experience with general switching concepts, VLAN configuration, and managing trunk/access interfaces.- Proficient in static routing, route summarization, and troubleshooting techniques to ensure network reliability and optimal performance.- Hands-on experience with dynamic routing protocols such as EIGRP and OSPF for efficient routing and network scalability.- Implemented redundancy protocols like Port-Channel LACP and HSRP to enhance network availability.- Configured DHCP to automate IP address assignment and network services.- Advanced knowledge of dynamic routing protocols like BGP for complex network environments.- Implemented NAT for network address translation, GRE for encapsulating packets, and ACLs for access control.- Configured BGP prefix-lists and route-maps for efficient routing and traffic management.

San Antonio, Texas, United States

San Antonio, Texas, United States

Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concernsAvoiding service interruptions by performing system installations, updates, and maintenance procedures.Adhere to quality standards, requirements and policies.Ensure positive customer experience through First Call resolution and minimum reopened cases by reviewing calls/ interactions.Configuring new desktops, routers, modems, and similar devices.Performing routine inspections and upkeep of existing installations.Updating computer operating systems and other important software, as needed.Documenting processes and maintaining service desk records.Making recommendations to optimize IT performance and to prevent future problems.Performed end user software installation, configuration, support and troubleshooting on end user devices.Implementing team objectives or goals, supervising and motivating team members.

Associate'S Degree, Pre-Nursing Studies

- Composition I

Aesthetician/Esthetician And Skin Care Specialist

- Skincare studies - Microdermabrasion - Infrared Light Treatment - Dermalogica Product Trained

Education record