My primary role as a Virtualization Systems Engineer is to operate within the global Virtual Workspace Service (VWS) and Technical Hosting specific teams day-to-day for, mostly, the Upstream and Projects & Technologies businesses.• Manage tasks and opportunities using ITIL standards and tools• Liaison between end-users and various infrastructure support groups and application support groups (Subsurface & Wells, vendors etc.)• Provide subject matter expertise support where required• Global end-to-end monitoring and pro-active problem management for virtual and physical infrastructure and applications• Develop continuous improvement for end users and team operations• Contribute to overall service lifecycle (development, on-boarding, maturation, outsourcing)• Work with the engineering and deployment teams on evergreening or service improvement projects, execute project tasks to ensure projects are delivered on time.• Work with the supplier project teams to ensure projects or new service developments are delivered on time. Represent Shell’s business requirements effectively and escalate issues as needed• Maintain agreed operational service levels and customer satisfaction• Contribute to the delivery of agreed release management and deployment activities (infrastructure and applications) at a global level

Migrate customer global data centers from physical to virtual, virtual to virtual, to Amazon Cloud and Azure services. Provide customer solutions for managing internal applications onto updated platforms. Integrate new customers onto internal or external hosted platforms and ensure that business applications perform better than expected. Design customized automation, with an Agile DevOps approach to replicate success for each customer situation.• Technical lead in Shell Oil with 6 international, direct reports• Technical Project Lead for Enterprise Datacenter migration, consolidation • Global data center application landscape design & upgrade• Datacenter migration process design lead• Business application integration• Disaster recovery & high availability computing environment design• Integrate Dutch, UK & Malaysian, Non-Shell customers into virtual infrastructure• Business application & infrastructure landscape issue resolution• Global Technical lead for Cost Performance Initiative• Infrastructure migration to new data center environments, High Density Computing environments & Cloud environments• Upstream, Downstream & Trading customer management• Scrum Master for process engineering and improvement with 9 indirect international reports

International upstream, downstream and engineering application support. Transitions to support liaison. Infrastructure Lead for multiple departments. Process improvement consulting and implementation using an Agile DevOps approach. Global Business and Customer/User relations. Application support and consulting for real time well monitoring applications. Application assessment, review, integration and disposal. Managed 10 global direct and 6 indirect reports• Project Lead for Global Cost Reduction in Projects & Technologies Infrastructure – served as the PL and BA to reduce and consolidate the infrastructure needed to facilitate projects and development within Projects and Technologies, Technical and Competitive IT team. The cost savings deliverable was exceeded.• Lead technical support for infrastructure and application resolution. Third line support for global presence of Shell’s Technical and Competitive IT.• Virtual and physical infrastructure lead for application and equipment integration with real time operations around the world. Cloud computing management for development and production operations.• Business Analyst & Integration Architect for artificial lift application – global business initiative to improve efficiency for monitoring artificial lift applications in SCADA environments. Proof of Concept was delivered successfully and approved for global deployment.• Stakeholder investment consultant. Technical consultant for project initiation and planning for infrastructure and integration. • Managed software development life cycle (SDLC) for key upstream applications.• Mobile supportability application integration System development life cycle (SDLC) for existing real time operations applications.• System integration with proprietary software and field or lab equipment.• Project Lead for “Proactive Monitoring”• Upstream SME – technical consultant for artificial lift and well management applications globally. Global trainer

Infrastructure and business process expert. Originally brought in to implement structure and a replicable process of deploying application suites and infrastructure within a proof of concept project for Shell’s Research and Development, Projects and Technologies team. Virtualized in-house and 3rd party applications. Managed 2 direct and 6 global indirect reports.• Global standard VMWare image build and design Project Lead • Expert level knowledge in Upstream forecasting, Well testing, Well and pipeline simulation applications and tools. • Infrastructure Project Lead to engineer and implement over a hundred physical servers to VMWare servers. The solutions were adopted by all of Shell. Beginning of Infrastructure as a Service (IaaS) in Shell.• Support, quality assurance and integration of windows servers, web servers and data base servers for internal projects and deployment to production. This was the beginning of an internal DevOps relationship to improve team efficiencies.• System integration with proprietary software and field or lab equipment.• Internal, global sales support and executive reporting.• SharePoint pilot and implementation for company-wide implementation. • Managed remote and onsite implementation of business-critical infrastructure and applications in Europe, Africa, Asia and America. • Utilizing ITIL principles, maintained services and support for business-critical applications in Europe, Africa, Asia and America. • Cultured business/support relationships with stakeholders and executives virtually and onsite. Recognized multiple times for outstanding performance and overall satisfaction.• Support Trainer – Internal training for ITIL methodology within the Upstream Support organization.• Application Trainer – Internal training for users and venture partner personnel for Upstream applications.

Internal infrastructure, application and integration management. Project lead for Oil & Gas Upstream Business Application development and implementation. ERP integration lead.• Technical lead and architect for infrastructure upgrade project for servers, network and storage. The project included: Server, storage and network design, procurement, virtualization, wiring, installation, testing and production• Integrated a distributed network of LIMS applications onto a centrally managed server farm.• Server, Network and phone administrator for Houston and New Orleans.• Manage internal ERP integration project• Project lead and engineer for compliance audit preparation for ISO/IEC 27002 standards with 2 direct reports.• Managed development team of Perficient and client resources to install and configured a multi-server, clustered Web Sphere Portal, SQL and SaaS environments with 3 direct reports.• Active Directory implementation and management company wide• Documented architecture and trained client administrators.• Consulted with the internal Human Resources department to improve recruitment and retention processes. Authored a recruitment and retention process that is still in use today.• Invited into technical consulting and placed at Shell Oil for 6 months that turned into multiple years.

Regional support desk consultation and implementation. System infrastructure and network administrator. SharePoint site design and management for intranet, customer facing information and project status.• SharePoint implementation Project Manager• Systems Administrator• Asset control management• Project coordinator of nationwide system upgrades for regional support and services. • Onsite, nationwide application implementation and training. Recognized for efficiency and customer satisfaction multiple times.• Internal server and laptop administration and maintenance.

Originally brought in to consult and implement upgrade infrastructure from a dumb terminal computing and coax network environment to a PC computing and Ethernet environment internally and to connect customers to centralized databases via secured and regionally appropriate technologies. Managed 3 direct and 4 indirect reports• Managed the IT infrastructure and LAN & WAN. • Integration of Unix, Linux, Windows and AS400• Implement industry standards and compliance for new Sarbanes–Oxley (SOX) to go public. • Managed and delivered the effort to implement ITILv2 within the service department for internally developed applications and the internal and customer infrastructure. • Server, PC and network maintenance and administration.• Developed a "Bonus" program for our customers that encouraged higher usage and greater IT cooperation that was implemented for all existing companies and finally was added to a standard agreement for new companies.

Hired on as a level 1 configuration and build technician. Quickly moved into managing an award winning team of 8 server build engineers.• Developed a method to systematically boost output for our team by 100%. This was adopted throughout the branch. • Project Lead to train the trainers and changed the desktop and server build process company-wide. After some modifications, my method was adopted into the national operations and best practices guide. This is taught in their internal management training classes.• Promoted into the elite specialized Server Configuration and Design Team; then Team Leader and assumed responsibility for large accounts delivery management.

Moved from working in the warehouse and attending college to a Field Service Technician.• Responsibilities included but were not limited to making service calls for computers and office equipment, maintaining an inventory of parts, reporting progress, maintaining customer relations and sales leads. Maintained a record setting "Perfect" customer review score for 12 months.• After promoted to a Technician, volunteered for after-hours warehouse duty to help improve delivery to our techs and maintain a good relationship with the suppliers. This ultimately resulted in completely remodeling the delivery method to Technicians, improved efficiency and reduced the total cost of operations for field technicians.