Erik De Bondt Email & Phone Number

Aalst, Flemish Region, Belgium

Pre-sales and solution sales support on cloud solutions for ISVs, integrators and resellers. Main focus on Microsoft Modern Workplace Solutions (Promoting and working mainly in Security and Device and Application Management with Intune) and Microsoft ERP/CRM solutions for SME. (Office 365 and Dynamics 365). Also involved in pre-sales and solution sales on Azure and on Eco-vendors (Backup-up, Training, …)

Brussels Area, Belgium

Coordination of all IT project with Business stake holders

Brussels Area, Belgium

IT Operations Manager (CTO), Dep. CIOManage IT engineer/specialists teams* Networking & systems* Implementation and configuration* coaching and (work) organisation* person development and evaluationManage Service Desk* coaching and (work) organisation* person development and evaluationIncident ManagementProblem management and solvingBudget build, control and follow-upDepartement organisationProject managementContact, negotiation and contracting external service and support suppliersDefine end-user training

Brussels Area, Belgium

Lead and manage project on "Device bar" for partner event. Prepare 50+ devices to be showcased.* Logistics pre- and post- event.* Define demo content.* Prepare and configure devices.* Manage 2 heads to assistPartner readiness* support sales team on partner readiness on device selling** partner support on creating content for events** partner sales readiness events* Support partners on customer cases** Define best solution for partner in IT-Infrastructure optimization (on premise, cloud, mixed)** Define management and monitoring solutions* Mobile worker** Support internal teams and partners on defining mobile worker strategy** Phone based, Tablet based or PC based** Management possibilities

Emea Region

Support OEM partners in Pre-Sales. Develop Marketing programs. Build expertise on devices (positioning, selling).Supporting partners all over EMEA from big international companies to medium size local focused partners.Delivery of content for presentations and delivery train-the-trainer and partner/customer presentations.Develop sales and tech training curriculum, organize trainings, and deliver training - on site & e-delivery.Developed work plan for peers on how to work with partners. Managing and coaching colleagues in that role - to allow group reorganization due to optimized partner/customer approach.Co-worked on international marketing plans for Windows based devices.

Belgium

Supported Microsoft Infrastructure, Messaging, Collaboration and Security partners;• Inform and train on covered technologies. Defining and building demo environments.• Joint customer need analyses and joint solution building and proposition. Co-building of POC and pilots. Co-building of implementation plans and projects.• Trusted advisor and first point of contact for the partner’s staff.Internal Contact Point for covered technologies;• Support Account Managers on their partner’s readiness and sales capacity.Product Evangelization;• Presented on numerous Microsoft Tech and Sales events – very positive feedback and scores.• Presented on numerous Partner’s sales events – very positive feedback and scores.• Build content (slides and demos) for these events. Build boxed solution for Windows Media Center.• Train-the-trainer events on how-to-sell and how-to-position.Train colleagues, partners and customers• Hard skills: technology based – up to level 300, solution & product sales, desktop tools ...• Soft skills: Presentation and demo skills, sales approach …• On both: • Build training curriculum • Organize trainings; in public and e-training • Deliver trainings; own content and pre-defined (reworked to fit local requirements, sensitivities…) • Review content of colleagues & partners • Coach colleagues and partners; dry-run and on the jobCovered Products and technologies:• Server backend (WS 2000 and later); Active Directory, DNS, SMTP, routers, … • Messaging and Collaboration: Exchange, Office Communication Server – and the client tools for them• Front-end infrastructure; Windows 2000 & later.• Networking Monitoring and Management; SystemCenter line of products (Config , Operations Manager …)• Back-end and front-end Security: Anti-Virus, Firewall, Proxy (ISA), anti-SPAM, • Server Virtualisation (Hyper-V and VMWare) and client Virtualization technologies (Citrix, Terminal Server ...) • Mobile technologies for Exchange and other tools.

Brussels

Joined LRT as developer but soon became Networking and messaging/collaboration engineer and specialist (Windows Servers, Exchange, Active Directory, Telephony ...), later Internet / Intranet / Portal technologies where added to the skills set.• Customer need analysis & build solution based on it.• Implementation and configuration of solutions.• Support (L1 & L2) on front-end and back-end issues and questions.• Support and guidance for Microsoft partners; also performed support obo Microsoft consulting. Also for other vendors (Fenestrae, Thumbleweed, e-room …)• Managed and supported many projects on these technologies.• Conducted official Microsoft trainings on Networking (AD, DNS, SMTP …), Messaging and Collaboration tools (SPS).• Presented at multiple Microsoft Events as Technology SpecialistTraining & coaching.• Deep technical training for IT professionals• Office & desktop training for end-users• Build curriculum on above training, organized and delivered trainingsI managed the complete internal infrastructure (front- and back-end)• Need analyses.• Purchase and contract negotiation.• Implementation and configuration.• Disaster recovery scenarios and prevention.• Web connectivity and Security.• Web hosting infrastructure.I managed the complete technical branch (approx. 40)• Direct 8 – Infrastructure, messaging and collaboration engineers and support.• Direct 2 – Team leads, each managing about 15 developers.On front-end technologies: I developed a deep knowledge of Microsoft Office tools and became also a trusted advisor for many internal and external persons on usage and scripting of Word, Excel, Access and PowerPoint.I also helped on some data optimization projects; on user friendliness and data structures, security and management.