Erik H. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Northridge, California

-Deliver exceptional customer service, ensuring a positive shopping experience.-Adhere to MES standards to optimize store operations.-Utilize strong communication skills for effective information exchange and reporting.-Conduct comprehensive camera audits to maintain store security and compliance.-Prepare detailed police reports and BOLO (Be On the Lookout) narratives to support law enforcement.-Coordinate and participate in community events with local police departments.-Perform thorough department audits to ensure operational transparency and efficiency.-Execute precise inventory audits, maintaining accuracy and preventing loss.-Demonstrate excellent time management skills, balancing multiple responsibilities effectively.-Lead and mentor team members, fostering collaboration and achieving team goals.-Collaborate in Sting/Blitz Operations with Police Departments.

Los Angeles, California, United States

-Checked in clients/patients, ensured timely service by coordinating with the medical team.-Scheduled medical appointments, managed document scanning, and maintained ER/triage board accuracy.-Conducted 6-perfusion parameter assessments, facilitated strong team communication.-Assisted clients/patients during doctor visits, implemented de-escalation tactics for distressed guests.-Ensured lobby comfort, provided snacks/beverages, communicated with the pharmacy team.-Managed patient check-in/discharge, facilitated visitor access to critical care patients.-Collaborated with account managers and the financial team for insurance claims processing.

Beverly Hills, California, United States

-Managed a team of pet experts, ensuring efficient operations and high team performance.-Maintained consistent communication with colleagues to drive business success.-Assisted guests with their pet needs, offering expert suggestions for better pet meals.-Educated guests on utilizing the self-service pet wash area effectively.-Oversaw E-Commerce operations, validating deliveries with contractors.-Maintained store visual standards in accordance with Visual Merchandising Planograms.-Ensured products matched incoming invoices and were properly merchandised upon receiving shipments.-Set up daily goals and activities for the team to focus on key business objectives.-Kept the team updated with new products through training modules.-Ensured store funds were balanced and secured.-Developed team members by offering constructive feedback to support their success and growth.

Koreatown, California, United States

-Managed a staff of 16 employees, ensuring efficient store operations.-Ensured timely replenishment of store supply orders.-Maintained consistent communication with the Store Manager, District Manager, and Regional Manager.-Set up promotional displays to drive sales and customer engagement.-Oversaw transfers and inventory control to maintain accurate stock levels.-Conducted weekly department and loss prevention audits to minimize shrinkage.-Handled high volume cash transactions with accuracy and integrity.-Set up the weekly ad and printed it out for staff to allocate properly.-Utilized administrative skills and proficiency in Microsoft Office (Word, Excel) and Microsoft Teams.

Westwood, California, United States

-Participated in a comprehensive training program to develop skills in branch management.-Assisted in daily branch operations, gaining hands-on experience in various areas.-Learned and implemented company policies and procedures to ensure operational efficiency.-Provided excellent customer service, addressing inquiries and resolving issues promptly.-Collaborated with team members to achieve branch goals and targets.-Assisted with administrative tasks such as paperwork processing and record-keeping.-Managed fleet logistics, including vehicle check-in and check-out processes.-Contributed to sales efforts by promoting company services and products to customers.-Conducted inventory management tasks to ensure accurate stock levels.-Developed leadership and managerial skills through practical experience and training modules.-Adapted to a fast-paced work environment and demonstrated flexibility in task assignments.

Culver City, California, United States

Secondary job in 2019/2020Morning Opening Crew-Provided exceptional customer service, ensuring a positive shopping experience for customers.-Worked collaboratively with team members to maintain store cleanliness and organization.-Stocked shelves and ensured that products were neatly arranged and well-presented.-Assisted in inventory management tasks, including restocking and conducting periodic counts.-Operated cash registers and handled transactions accurately and efficiently.-Participated in product demonstrations and tastings to promote featured items.-Followed food safety protocols and guidelines to maintain product quality and freshness.-Assisted with receiving shipments and verifying incoming inventory.-Contributed to team meetings and discussions to improve store operations and customer satisfaction.-Demonstrated flexibility in task assignments and willingness to assist in various departments as needed.

Pacific Palisades/ Los Angeles, California

Primary job 2018/2019-Collaborated with store management to ensure weekly and monthly goals were achieved.-Partnered with the pharmacy team to contribute to overall store success.Daily Duties:-Conducted daily compliance walks to ensure adherence to company standards.-Performed consistent cash verification throughout the day, including register and safe audits.-Held team members accountable for their workloads and provided support and guidance as needed.-Addressed customer issues and concerns promptly and effectively.-Distributed overrides when crew members required manager authorization on POS systems.-Worked with GARDA on money exchanges and deposits.-Managed daily cash pickups to maintain cash flow accuracy.-Ensured closing duties were completed properly, including final register counts and safe verification.-Managed ordering products and maintained organization and cleanliness in assigned section.

Universal City, California

-Provided on-the-job training to retail department employees, focusing on POS operations and functions.-Instructed team members on handling various situations in accordance with company policies and procedures.-Ensured employees were familiar with and aligned with the company's core values.-Developed and delivered training materials to facilitate employee learning and development.-Monitored trainee progress and provided feedback to enhance performance and skills.-Collaborated with management to identify training needs and develop training plans accordingly.-Conducted follow-up sessions and refresher training to reinforce learning and address any gaps.-Maintained training records and documentation to track employee progress and compliance.

Universal City, California

-Member of a professional and upbeat lead team, managing high volumes of guests during peak seasons.-Set and achieved goals collaboratively with the team, ensuring success and productivity.-Prioritized a culture of respect and support for team members within the organization.-Accountable for sending daily recaps to all levels of management, maintaining clear communication channels.

Universal City, California

-Managed maze operations during Halloween Horror Nights, ensuring the safety and well-being of scare actors.-Organized team members to maintain proper positions and rotations, facilitating breaks and lunches.-Collaborated with Maze Lead colleagues to coordinate rotations, breaks, and address any guest-related issues.-Oversaw the setup of maze queues to optimize guest flow and provide a smooth waiting experience.-Handled guest disputes in collaboration with security and other Maze Operations Management.-Prioritized guest safety and satisfaction while maintaining the immersive experience of the event.

Universal City, California

-Served as a Cashier and Sales Floor Associate, providing exceptional customer service.-Greeted guests and addressed park inquiries with knowledge and professionalism.-Delivered outstanding guest service, ensuring a positive shopping experience.-Met and exceeded personal sales goals through effective communication and product knowledge.

Universal City, California

-Restocked items on the sales floor from the back of the house, ensuring merchandise availability for customers.-Prepared plush merchandise with ink tags to maintain security and prevent theft.-Organized and prepared apparel items with proper hangers and placement on the sales floor for optimal presentation.

Leimert Park, California

-Worked across multiple departments, including cashiering, meat department, service deli, and occasionally in produce.-Held cashier certification with no expiration, demonstrating proficiency in cash handling.-Maintained yearly food handling certification to ensure adherence to health and safety standards.-Ensured front-end cleanliness, store cleanliness, and daily documented store sweeps to uphold cleanliness standards.-Provided excellent customer service and efficiently handled transactions at the cash register.-Assisted in the meat department with stocking, organizing, and serving customers' needs.-Worked in the service deli, preparing and serving deli products while maintaining cleanliness and hygiene.-Occasionally assisted in the produce department with stocking and organizing fresh produce items.

Education record

Education record