Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.

Deliver top-notch customer service during floor sales and assist customers with any needs and/or questions that ariseStudy product knowledge information to stay current and maintain a high level of expertise on trends and productsWork closely with the visual merchandising team to create an eye-catching and inviting atmosphere for customers, ensuring products are placed prominently and appropriately for the season and/or current promotionMaintain client relationships to… Show more Deliver top-notch customer service during floor sales and assist customers with any needs and/or questions that ariseStudy product knowledge information to stay current and maintain a high level of expertise on trends and productsWork closely with the visual merchandising team to create an eye-catching and inviting atmosphere for customers, ensuring products are placed prominently and appropriately for the season and/or current promotionMaintain client relationships to develop rapport, become their go-to expert for special event attire and accessories Show less

Facilitated the execution of sports contests and marketing events across the globe, at times being the only point of contact for events requiring strict oversight and flexibility to adjust terms on the flyConsistently made myself available for inbound callers regarding both new and recurring events, selling the benefits of our services to one and discussing fresh, creative, new options to the otherRepeatedly met and exceeded department and individual KPIs (key performance… Show more Facilitated the execution of sports contests and marketing events across the globe, at times being the only point of contact for events requiring strict oversight and flexibility to adjust terms on the flyConsistently made myself available for inbound callers regarding both new and recurring events, selling the benefits of our services to one and discussing fresh, creative, new options to the otherRepeatedly met and exceeded department and individual KPIs (key performance indicators) regarding customer contacts, satisfaction, and retentionEagerly took on the task of integrating a new CRM into the company workflow, took on every training opportunity to become an expert at HubSpot Show less

Interacted with in-store customers, as well as call-ins, to ensure proper part fitment and ordering, making sure to document correct shipping information when necessaryPoint of contact for resale customers requiring several parts per day, sometimes thousands of dollars worthResponsible for ordering parts and accessories from several different manufacturers for several different vehicle typesAdvised manager on parts and accessory trends to ensure proper inventory… Show more Interacted with in-store customers, as well as call-ins, to ensure proper part fitment and ordering, making sure to document correct shipping information when necessaryPoint of contact for resale customers requiring several parts per day, sometimes thousands of dollars worthResponsible for ordering parts and accessories from several different manufacturers for several different vehicle typesAdvised manager on parts and accessory trends to ensure proper inventory, provided the manager with necessary part numbers to save time on researchSupplied required parts to the service department in a timely and accurate manner, keeping maintenance time and customer wait time to a minimum Show less

Responsible for all parts ordering, receiving, and inventory for six major manufacturersMaintained $100,000+ inventory of parts, accessories, service items, and apparelExpertly utilized Lightspeed software to manage every aspect of the parts department; ordering, receiving, inventory, tracking special orders, etcDrastically reduced inventory cost and maintenance by eliminating over $50,000 of obsolete and unnecessary itemsStreamlined processes across… Show more Responsible for all parts ordering, receiving, and inventory for six major manufacturersMaintained $100,000+ inventory of parts, accessories, service items, and apparelExpertly utilized Lightspeed software to manage every aspect of the parts department; ordering, receiving, inventory, tracking special orders, etcDrastically reduced inventory cost and maintenance by eliminating over $50,000 of obsolete and unnecessary itemsStreamlined processes across departments; decreased time required to supply quotes to the sales department, increased efficiency of supplying the service department with needed parts and tools Show less

Interacted with in-store customers, as well as call-ins, to ensure proper part fitment and ordering, making sure to document correct shipping information when necessaryPoint of contact for resale customers requiring several parts per day, sometimes thousands of dollars worthResponsible for ordering parts and accessories from several different manufacturers for several different vehicle typesAdvised manager on parts and accessory trends to ensure proper inventory… Show more Interacted with in-store customers, as well as call-ins, to ensure proper part fitment and ordering, making sure to document correct shipping information when necessaryPoint of contact for resale customers requiring several parts per day, sometimes thousands of dollars worthResponsible for ordering parts and accessories from several different manufacturers for several different vehicle typesAdvised manager on parts and accessory trends to ensure proper inventory, provided the manager with necessary part numbers to save time on researchSupplied required parts to the service department in a timely and accurate manner, keeping maintenance time and customer wait time to a minimum Show less

Performed repairs and replacements of all landing gear and flight control components, fully qualified on over 100 specialist tasksPrepared shop personnel for several safety and maintenance inspections, maintained a minimum of a 90% QA pass rateResponsible for shop inventory of over 100 precision measurement tools (tensiometers, micrometers, torque wrenches, etc)Expertly followed technical orders and technical data to perform tasks and submitted changes when discrepancies… Show more Performed repairs and replacements of all landing gear and flight control components, fully qualified on over 100 specialist tasksPrepared shop personnel for several safety and maintenance inspections, maintained a minimum of a 90% QA pass rateResponsible for shop inventory of over 100 precision measurement tools (tensiometers, micrometers, torque wrenches, etc)Expertly followed technical orders and technical data to perform tasks and submitted changes when discrepancies were discovered in the proceduresLead supervisor of specialist mechanics on 16 E-8C Air Force aircraft, valued at over $5.8 billion, oversaw more than 50 worldwide field exercises and operationsPerformed staff and supervisory management functions. Supervised Airmen internationally in job-related matters as well as personal issues. Trained personnel on over 100 tasks involving aircraft maintenance, record keeping, and supervisory/management rolesCoordinated purchases of maintenance equipment and personal items. Managed a precision equipment account valued at over $5 millionOversaw inspections on aircraft structures, systems, and components. Ensured maintenance plans met operational commitments. Reviewed maintenance data collection summaries to determine trends and production efficiencyGuided the Aerospace Repair Shop through two successful LEAN events, eliminated five redundant tasks, saving over 25 man-hours per month Show less