Erik Edwards, Mba Email & Phone Number

Odessa, FL, US

Tampa, Florida, United States

• Supervises and provides day-to-day work directions & oversight to a team of 7 Network Engineers/Administrators that install, configure, operate and maintain the organization’s computer networks and systems.
• Serves as the Subject Matter Expert (SME) on voice and data network functions, desktop and mobile computing devices and departmental technical compliance matters.
• Leads the execution of projects across the project lifecycle which includes planning, design, procurement, testing, installation, training, closeout, and status reporting.
• Leads the diagnostic, troubleshooting and problem resolution activities associated with hardware, software, wireless communications devices, or other network & system problems and replace defective components as needed.
• Ensures performance management activities, including but not limited to, personnel goal development, gap assessment, coaching and performance reviews.
• Establishes the development of project work plans and job orders, including authorization, justifications, approvals specification development, and bidding process for applicable business technology initiatives.

Chicago, Illinois, United States

• Provide strategic leadership and technical expertise in managing and administering complex IT systems, ensuring high availability, reliability, and supporting critical Cisco IP phone operations and security.
• Successfully guide and mentor 12 to 20 administrators, fostering a high-performance culture while supporting a significant number of users and servers in the Midwest region.
• Maintain crucial vendor relationships with DELL and Cisco for hardware replacement contracts throughout the Midwest, ensuring seamless operations.
• Serve in the role and responsibilities of second in charge during the Team Lead’s absence, ensuring continuity in day-to-day operations.
• Play a key role in monitoring site location daily backups, ensuring completion, and validating adherence to Disaster Recovery Standard Operating Procedures across every office.
• Utilize SMARTS monitoring & PowerShell for daily automation while providing technical assistance. Oversee the monitoring of Cisco routers and switches (multiple models) across the Midwest region.

Washington DC-Baltimore Area

• Led a 10 member team in the successful redesign of the Pentagon. Collaborated closely with the CAD department manager on MicroStation and DXF Drawings contributing to the project’s excellence.
• Provided training on infrastructure management/configuration management software solution ensuring seamless implementation and optimal utilization.
• Conducted assessments of existing network setups and telecommunication rooms. Delivered optimal solutions based on industry best practices, enhancing overall network efficiency and performance.
• Actively participated in daily status meetings with operational IT groups within the scope of a $700 million renovation project. Ensured effective communication and coordination for project execution.
• Escalated extended outages to vendor management and closely monitored vendor contracts to ensure prompt resolution of hardware and communications problems.
• Developed technical documentation and training sessions for the IT Department, enabling efficient troubleshooting of system issues and empowering team members with essential knowledge.

Schaumburg, Illinois, United States

• Collaborated with Executive Management to implement and formalize an IT Strategy Plan.
• Led a team of 5 to 10 full time technical employees responsible for Servers, Network, Desktop Support and Telecommunications.
• Implemented comprehensive IT Standards, Policies, and Action Plans for the technology department.
• Managed the development and acquisition of new technologies/tools that improved operations.
• Established Service Level Agreements among the team, defining standards for phone support, ticket documentation and email follow up to ensure consistent and high quality service delivery.
• Responsible for troubleshooting various internal applications, network infrastructure (LAN & WAN) while resolving operating system problems.

United States

Network Engineering, Systems Administration, Network Operations, Help Desk (Level 1-3).

Washington DC-Baltimore Area

Telecommunication, Systems Administration, Help Desk (Level 1-2).

Master Of Business Administration - Mba, Network And Communications Management

Bachelor Of Science - Bs, Business Administration And Management, General