Erik Jefferson Email & Phone Number

Stone Mountain, Georgia, United States

• Managed a portfolio of 93 accounts, contributing to 76% of the company’s total sales and achieving a record high of $85 million in sales for 2023 with clients such as Walmart, Amazon, Target, and Family Dollar.• Spearheaded the implementation of new software advancements, automating order entry and earning a nomination for “Innovator of the Year” award.• Acted as trusted advisor, deeply understanding client’s businesses and needs, and driving solutions through technical, product, and payments discussions. • Led post-sales engagement, retention, and growth strategies, collaborating closely with account executives to identify opportunities and drive business outcomes

Suffern, New York

• Optimized e-commerce fulfillment strategies, reducing costs while maximizing profits and customer satisfaction.• Trained and onboarded new staff, ensuring quick integration and adherence to company policies and safety procedures.• Resolved high-profile customer issues, maintaining relationships, and increasing the return customer base.• Directed day-to-day operations, overseeing the processing of over 200 packages per day.• Ensured accurate documentation and records to prevent processing or delivery errors.

Newburgh, New York

• Oversaw merchandising standards and maintained consistency across distribution channels.• Coordinated delivery and merchandising schedules with sales representatives and managers.• Analyzed customer buying trends, marketing conditions, and competitor actions to adjust strategies and achieve sales goals.

New City, Ny

Developed innovative programming and academic exercises for specialized clientele that aided personal growth and promoted self-sufficiency.• Constructed an advocacy group that promotes and protects the rights of people with intellectual and developmental disabilities that actively supports their full inclusion and participation in the community.

Bachelor Of Business Administration - Bba, Finance, General

Associate Of Arts (A.A.)