Known for the following...C-Suite Engagement: Regularly lead strategy sessions with CIO, CTO, CDO, and other executives on AI integration, cloud migration strategy, and other enterprise technology programs. Servant Leadership: Focused on developing associate careers helping them achieve career goals. Built high-performing teams with no negative attrition year-over-year and 100% satisfaction in associate engagement surveys. Guided 25 associates over 5 years into elevated positions within the organization ranging from individual contributors to director levels. Mentored summer interns each year and was on the committee for developing a new summer-intern program.Strategic Program Delivery: Created a $500M+ cloud migration strategy for the entire enterprise leading to planned closure of multiple legacy datacenters resulting in improved uptime and reduced infrastructure costs. Oversaw build and deployment of cloud-based enterprise-wide SAP implementation. Drove corporate API strategy program for centralized and streamlined development & client portal capabilities. Implemented enhanced cyber threat and security vulnerability automation routines and modules to protect the firm. Program managed the global roll-out of the corporate travel and expense management system.Client Satisfaction: Successfully delivered over 30 SaaS implementations to major financial institutions resulting in reduced costs, increased efficiency, and enhanced revenue opportunities through functionality delivered. Improved client satisfaction scores year-over-year with internal and external clients. Created formal quarterly client satisfaction reviews with major account contacts to stay in-touch and demonstrate pro-active awareness and resolution of outstanding issues. Implemented self-service portal for ease of access to incident status, ticket creation, and metrics.Process & Procedure Innovation: Created new Program Management Office (PMO) to oversee the integration of critical technology platforms and teams during Fiserv – First Data merger. Developed and rolled-out an enterprise wide release management policy to protect platform stability and reduce client-reported incidents. Rolled out Kanban practice capabilities to multiple development and delivery teams which resulted in an average of 20% gains in efficiency and release timelines.