Erik Duran Email and Phone Number
Erik Duran work email
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Erik Duran personal email
Erik Duran phone numbers
IT Professional with 7+ years of hands-on experience leading IT operations with intimate knowledge in configuring, monitoring, upgrading, and maintaining system hardware, software, and related infrastructures. Proven success in enhancing security protocols, automating processes with Azure and Intune, and leading innovative migrations to modern cloud technologies. Strong background in VMware Horizon, Intune, and ITSM tools, delivering impactful results in complex enterprise environments.
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End-User Computing EngineerFarm Credit Bank Of Texas Apr 2024 - PresentAustin, Texas, Us
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System Engineer & Helpdesk ManagerPzena Investment Management Aug 2022 - Apr 2024New York, Ny, Us• Oversee existing VmWare Horizon VDI environment• Assist in the architecture and design of cloud infrastructure• Analyze network data and infrastructure to determine inefficiencies and problems.• Develop and design network architecture and computer systems infrastructure.• Oversee the development, installation, configuration, and administration of computer systems.• Troubleshoot technical issues and develop effective solutions.• Prepare network analytics, data reports, and operational manuals.• Keep abreast of the latest advancements in technology, protocols, and best practices.• Ensure constant availability of infrastructure and network technical resources• Design and implement security systems and redundant backups to maintain data safety• Research, propose and implement potential technology improvements• Collaborate with department head and MSP on all firm IT infrastructure decisions• Satisfy technology requirements for audit purposes while maintaining documented records of change control activities• Create custom scripts to increase efficiencies and automate processes• Deliver desktop support as a backup when necessary to resolve technical issues in a timely fashion• Participate as a member of the DR/BCP Team -
Senior System AdministratorUltra Maritime May 2022 - Aug 2022Braintree, Ma, Us• Working closely with colleagues and end-users to ensure the solution meets business requirements and is delivered in a timely manner.• Troubleshoot and provide solutions to end user requests or problems submitted by phone, email or chat.• Troubleshoot and provide solutions to software and hardware faults.• Perform systems, network and application administration as well as support functions.• Participate in and lead IT projects spanning multiple sites.• Provide tier II/III technical support and serve as top escalation point for critical and/or challenging systems issues.• Triage and assign advanced problems or requests to the proper channels.• Perform post solution follow up to ensure end user satisfaction.• Write knowledgebase articles to document new solutions.• Support the Group IT team on other projects as needed.• Provide mentorship to junior system administrators and supporting team members.• Provides support for implementation, troubleshooting and maintenance of IT systems. -
Senior System AdministratorAksia Dec 2020 - Apr 2022New York, Ny, Us -
System AdministratorAksia Apr 2017 - Dec 2020New York, Ny, Us• Manage and support Active Directory, Group Policy, DNS, DHCP, printer servers, and phone system.• Duties include system/application install, patch management, operating system problem detection and resolution, log analysis for endpoint desktop computers and servers • Built new file servers to maximize web hosting, file/print sharing, and domain control performance. • Lead on multiple projects such as moving file servers to the cloud and merging infrastructures after acquisitions.• Deploy desktop virtualization environment increasing hardware life, reducing administration and maintenance time.• Support Windows domain Environment, including Server 2008 R2, Server 2012 R2 and Server 2016 with 350+ users.• Direct point of contact for Microsoft Office 365 environment and Azure Endpoint Manager• Ensure that all server hardware, operating systems, software, and procedures aligned with organizational standards.• Increase team productivity of IT operations by eliminating repetitive tasks using batch files, Powershell, and VB-Script.• Research and recommend information technology strategies, policies, and procedures by evaluating and identifying problems, evaluating trends, and anticipating requirements.• Troubleshoot problems reported by users using Kaseya-Vorex daily.
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It Support SpecialistAxinn, Veltrop & Harkrider Llp Jan 2016 - Apr 2017New York, Ny, Us• Handled level 1 & 2 technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries.• Supported on-site and off-site users by troubleshooting PC's with remote support tools.• Performed updates and antivirus scans, assisted users with Citrix, setup and prepare WebEx meetings.• Set up Video/Audio Conference calls to all VTC rooms in all offices, including testing and troubleshooting.• Monitored active Video/Audio Conference calls through web portal and proactively support and resolve quality issues.• Aided IT manager in managing server room with updates, monitoring of servers, image back-ups and deployments.• Direct point of contact for DocuSign, Level 1 SharePoint issues.• Installed RSA Token and Airwatch Mobile Device Management system on all mobile devices.• Developed and strengthen working relationships with other IT units, customers, and partners. -
Client Support TechnicianPace University May 2015 - Jan 2016New York, Ny, Us• Supported users by troubleshooting hardware and software problems on PC's and Mac's.• Replaced printer toner cartridges and printer paper.• Assisted users with printing services, troubleshooting mobile devices, activating campus accounts, password resets, and problems with Blackboard and email.• Worked with Active Directory and Group Policies.• Serviced on-campus and off-campus users by troubleshooting with remote support tools, perform virus scans and virus removal using free and licensed virus removal tools.• Assist users with advanced Pace systems such as Kronos timesheets, SAS, and SPSS.• Conduct image back-ups and image deployments as well as work on open-source software and services.• Aided supervisors/managers in leading other student workers and executing specific tasks assigned.
Erik Duran Skills
Erik Duran Education Details
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Pace UniversityInformation Technology And Minor In Computer Science
Frequently Asked Questions about Erik Duran
What company does Erik Duran work for?
Erik Duran works for Farm Credit Bank Of Texas
What is Erik Duran's role at the current company?
Erik Duran's current role is End-User Computing Engineer at FCBT.
What is Erik Duran's email address?
Erik Duran's email address is er****@****sia.com
What is Erik Duran's direct phone number?
Erik Duran's direct phone number is +164624*****
What schools did Erik Duran attend?
Erik Duran attended Pace University.
What are some of Erik Duran's interests?
Erik Duran has interest in Animal Welfare, Environment, Arts And Culture, Science And Technology.
What skills is Erik Duran known for?
Erik Duran has skills like Network Security, Technical Support, It Hardware Support, Active Directory, Microsoft Office, Team Management, Teamwork, System Administration, Windows Server, Vmware Esx, Disaster Recovery, Domain Name System.
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