Erik Fenter Email & Phone Number

Illinois

Support and maintenance of PC software, hardware, and peripherals. Email administration and troubleshooting. Network equipment configuration and support.

Springfield, Illinois Area

Duties include providing Network, Server and Web Application monitoring via remote support by monitoring events and alerts through Nagios, New Relic, Pingdom and Amazon Web Services. Responsible for creating, resolving and/or escalation of incidents based on troubleshooting guides and standard operating procedures meanwhile maintaining SLA timelines. Other duties include the creation of knowledge base articles of performed activities in order to share findings with current and future team members.

Suncoke Energy - Granite City

Managed PC imaging, refreshes and maintenance of software and hardware. Assisted maintenance and repairs of printer/copiers, servers and switches. Account creation and maintenance using Active Directory. Assisted with file server permissions. Remote desktop experience using SCCM Remote Viewer, Microsoft Lync/Skype for Business and Remote Desktop Connection. Helpdesk/Deskside support of end users via email, phone and face-to-face interactions.

Springfield, Illinois Area

Responsibilities include upgrading and converting computer/networking peripherals for Illinois Health Departments regarding the Cornerstone Project for the W.I.C. program.Daily duties include the installation, configuration, troubleshooting, and testing of site networking equipment, desktops/laptops, printers, and other peripherals.Install and configure software on the end-user's devices using appropriate guidelines and requirements.Accurately record all performed duties regarding the hardware deployment and various support activities.

Springfield, Illinois Area

Helped manage the support desk for the IES (Integrated Eligibility System) which assists DHS/HFS employees who enter data for new applicants which is required for the implementation and Help Desk level 2 support.Managed and reported incidents pertaining to program defects to development staff. Proved leadership by delegating special tasks and guidance to Level 1 & 2 support analysts. Provided detailed reports regarding incidents and problems to ensure resolution to major defects with the program. Created Knowledge Base articles for quick reference to commonly known issues when assisting State clients providing workarounds to issues prior to development released resolutions.Managed first hand contact with the Client providing needed information regarding system outages, problem resolution, and advanced customer service when immediate assistance was required.

Virden, Il

Performed computer maintenance and repair of PCs with virus infections or failed hardware peripherals.Maintenance, support and setup configuration of Network peripherals such as routers, switches, printers and personal computers for use in Home/Small Office environments.PC hardware repair, malware removal, data backup and recovery. Hard drive, NIC and RAM diagnose repair/replacement. Windows OS troubleshooting and wipe/reload.Customer support experience involving telephone calls and face-to-face interaction and training. Calls involved troubleshooting internet connections, helping customers browse websites, setup various email clients, router configuration and a wide range of PC or home network issues.

Headed the computer forensics department at ESS Data Recovery, Inc working with clients needing digital forensic investigations performed for a variety of reasons.Conducted digital investigations to produce findings in court.Worked under minimal supervision on all forensic investigations and logical data recovery for clients.Maintained client relations with digital forensics clients.In charge of updating website data and presentations that would advertise our services to other companies.

Hired new employees, stocking and ordering products sold, security camera monitoring; Handled instances with credit card problems, bouncing checks, and counterfeit bills, while reporting extreme circumstances to local police department.

Bachelors Of Science, Computer Forensics

Advanced educational training with a variety of computer/network forensic programs used in both Windows and Linux environments, including.

Associates Of Science, Network Administration