Experienced Support Technician with a background in retail management and a passion for cybersecurity. Currently leveraging computer software, hardware, and networking expertise at High Touch Technologies to troubleshoot and resolve issues for diverse clientele. Possessing over a decade of managerial experience in retail environments such as Michael's and Gamestop, where I successfully led teams through procedural changes, fostering productivity and teamwork.My skill set encompasses technical proficiency, problem-solving abilities, critical thinking, and effective leadership, complemented by a creative flair and strong time management skills. Holding a BFA in graphic design and nearing completion of an AAS in Cyber Security with consistent recognition including placement on the President's honor roll and Salutatorian status in high school.Certified in PC Pro, Server Pro 2016, Security Pro, Client Pro, and Networking Pro by CompTIA/TestOut, I am committed to expanding my knowledge and involvement in cybersecurity to contribute to the prevention and mitigation of cyber threats.Outside of work, I enjoy indulging in my passions for art, gaming, and cherishing moments as a dedicated co-parent to my two boys.