Erik writes historical/speculative fiction and spy thrillers dealing with time travel and the CIA and other government agencies.

First published novel, One Way Roads, January 2018. Publisher: Deeds Publishing (January 23, 2018) ISBN-10: 1947309269 ISBN-13: 978-1947309265. Three other novels in progress for publication.

7/2016 – present (Grande Villas, St. Augustine, FL and Cibola Vista Resort & Spa, Peoria, AZ)Assign guests to a Sales Representative in the order they arrive. Tracking of all guest information as they go through the sales process. Responsible for managing and balancing daily gift cards and monthly check book log. Communicate gifting policies, products, and procedures to guests. Answer all incoming calls, research customer issues, and solve escalations.Reservations Specialist– 2/2016 – 7/2016 Planned and explained vacation packages, accommodations, upgrades, and destinations. Kept up with any changes to vacation offers, details of participation, and destinations. Effectively resolved guest concerns by providing solutions and overcoming objections to positively impact retention percentages.

Direct report to the President - responsible for managing travel, scheduling, project management reports, bid projections/submittals, ordering materials, reconciling invoices, shipping/receiving, and managed vendor relations. Responsible for successfully administrating between 5-20 employees mid to large-size projects from $300 - $600,000. I was able save the company in operational cost approximately $100 a month by consolidating office machines and cutting administrative costs.

Assisted and booked guest on destinations by offering upgrade packages and destination changes including transferring money. Fax in date requests and hotel changes including close in arrivals/cancels. Research customer issues and solve escalations. Responsible for knowing vacation destinations, products, and procedures.

Responsible for the management of 750+ accounts with client retention rates and new client acquisitions. Strategically delivered client communications to provide educational data, solution based product offerings, and extremely high customer satisfaction ratings. My overall performance rating consistently exceeded plan expectations average sales quota of $95,000 per month by making an average of sales $120,000. In addition, I was the highest on site for sales margin of 43% which site average is 30%.