Erik Frohn Email & Phone Number

Hoofddorp, Noord-Holland, Nederland

In my role, I drive advancements in internal service operations through the development of a chatbot solution that enhances ticket handling for our internal servicedesk. Key contributions include:- Leading the concept, design, creation, and testing of a Copilot Studio chatbot integrated into the Teams environment,- Implementing real-time retrieval-augmented generation (RAG) capabilities, sourcing live-updated information from an external SharePoint to ensure accurate, up-to-date responses,- Enabling the chatbot to create tickets for administrative purposes, auto-fill relevant fields, and efficiently open and close tickets based on user interaction, thereby streamlining the support process.

Haarlem, Noord-Holland, Nederland

In my role as a Technical Application Engineer, I specialized in tasks aligned with a Computer Vision Software Engineer, including:- Automating the classification of visual characteristics to enhance accuracy and efficiency,- Designing and implementing robust computer vision models tailored to real-world sports timing applications,- Analyzing and addressing unique challenges specific to systems for marathon events, crafting solutions to improve reliability and performance.

Nijmegen, Gelderland, Nederland

In this role, I focused on supporting race timing and data management through:- Designing, maintaining, and optimizing SQL databases to ensure efficient data handling and storage,- Processing race results in real time, ensuring accuracy and reliability under race-day conditions,- Leading and instruction of small teams to ensure everything goes as intended on race-day.

Deventer, Overijssel, Nederland

In this role, I contributed to community-focused initiatives by:- Collecting, processing, and analyzing data from government and municipal sources to identify key insights.- Providing data-driven insights that support strategic decisions aimed at alleviating poverty and enhancing community development.

Master Of Science - Ms, Artificial Intelligence: Intelligent Technology - Interactive Agents

This program emphasizes human-centered interactive AI and robotics, with a focus on: - Engaging in multidisciplinary projects that.

Bachelor Of Science - Bs, Artificial Intelligence, 8

Activities and Societies: N.S.V. Carolus Magnus, het Illustere dispuut Baldr, S.V. CognAC. My multidisciplinary education at Radboud.

Gymnasium Nature And Technology, 9

Graduated with honors, emphasizing analytical and logical thinking through advanced coursework in Mathematics D, Greek Language & Culture.