- Providing B2B support to Enterprise clients (pre-sales & post-sales)- Help customers with integrating Mapsly into their CRM (Zoho, HubSpot, Salesforce, Dynamics 365, etc.) via connector or API- Present demo calls via Zoom/Google Meet calls to enterprise clients- Configure workflows and provide solutions to customers based on their business needs- Manage enterprise clients as their account executive, ensuring that that their field sales/service team utilize Mapsly smoothly- Analyze clients' needs and create feature requests- Provide detailed information about Mapsly and how clients can benefit from using it- Work with admin database- Write support documentation for help.mapsly.com- Analyze submitted issues/features, develop and execute test plans, track defects to resolution,- Work with software development team, product manager to ensure that the product is stable, reliable, scalable, and responsive to customer’s needs- Write technical documentation and technical requirements for tickets- Create and perform Rest API tests using Postman

- Deliver service and customer care to the customers;- Manage large amounts of incoming customer care requests;- Build sustainable relationships and trust with customers through open and interactive communication;- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;- Determine customer issue by evaluating and analyzing customer requests. Handle customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;- Follow up to ensure resolution by providing accurate, valid and complete information;- Follow standard processes and procedures;- Identify, prioritize and escalate(as needed) Customer issues;- Stay current with company products, services, changes, and updates;- Take the extra mile to engage customers;

QA Engineer responsibilities:- Create and run manual test cases,- Analyze submitted issues/features, develop and execute test plans, track defects to resolution,- Work with software development team, product manager to ensure that the product is stable, reliable, scalable, and responsive to customer’s needs.Support Specialist responsibilities:- Deliver customer service through live-chat,- Provide solutions to customers with the help of supervisors from different departments,- Provide detailed information about site building process, website features, payments and requests,- Update and work with database information,- Adhere company goals and workflow processes to ensure timely and quality customer service, - Achieve thorough knowledge of product in a short period.

HTML, CSS, Javascript, React, Node JS